JOB SUMMARY
The Police Dispatcher displays critical thinking and organizational skills necessary to receive, evaluate, and dispatch emergency and non-emergency calls for assistance. Utilizes effective communication—both verbal and written—to maintain efficient operations and respond to Police and security situations. Exhibits technological proficiency to operate complex telecommunications, alarm, and computer systems.

ESSENTIAL FUNCTIONS OF THE ROLE

Answers, evaluates, prioritizes, and dispatches emergency and non-emergency calls for assistance to Police and Security Officers.Monitors and processes calls from a large number of incoming telephone lines, intercom lines, emergency call boxes, and alarms.Monitors law enforcement computer communications, severe weather alerts, and other critical incidents in the Dallas/Fort Worth area that may impact campus safety.Oversees a complex system of alarms, computerized access control, and CCTV.Must remain calm and focused during high-stress or life-threatening situations to ensure the appropriate response from Police, Security, and Medical personnel.Communicates effectively and professionally with all callers, emergency personnel, and internal departments.

SCHEDULE / SHIFTS

This position requires the ability to work rotating shifts, including nights, weekends, and holidays.Flexibility is essential, as coverage may be needed during emergencies, staff shortages, or special events.Dispatch operations run 24/7 to support continuous safety operations.

BACKGROUND CHECK / SCREENING REQUIREMENTS  (Per TCOLE requirements)

All candidates must successfully pass a comprehensive background check, including:Criminal history reviewEmployment verificationReference checksDrug screeningFinal offer of employment is contingent upon the successful completion of all required screening steps.

KEY SUCCESS FACTORS

Strong communication and multitasking abilitiesTechnological and situational awarenessAbility to remain composed under pressureCommitment to professionalism, discretion, and service-oriented work

QUALIFICATIONS

Education: H.S. Diploma/GED EquivalentExperience: Less than 1 year of experienceCertification:Certified Telecommunicator Operator (TOC) – Required within 1 year of hire

BENEFITS

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: 

Immediate eligibility for health and welfare benefits401(k) savings plan with dollar-for-dollar match up to 5%Tuition ReimbursementPTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

- EDUCATION - H.S. Diploma/GED Equivalent

- EXPERIENCE - Less than 1 Year of Experience

- CERTIFICATION/LICENSE/REGISTRATION -
       Cert Telecommunicator Oper (TOC): Cert Telecommunicator Oper required within 1 year of hire.