Description We are looking for a Technical Specialist who will have the responsibility to drive the Print on Demand (PoD) equipment performance to the next level across our Operations. The role is part of a Global Engineering team and will require up to 50% of time for travels in North America. The PoD Technical Specialist will be the expert for equipment supporting the book fabrication operations within the Amazon fulfillment network. You will directly interact with Operations Teams, On Site Maintenance (RME), PoD Engineers, Procurement, and Vendors to support the existing equipment and develop the next generation of Amazon-tailored equipment. The ideal candidate must be an innovative and solutions-oriented engineer with a proven history of hands-on work and on-site troubleshooting of relevant equipment, in addition to program management and design skills. Key job responsibilities To be successful in this role, you will need to be a customer-focused technical expert and work effectively with leaders across multiple organizations and regions. You will also need to be a diligent technical project manager, communicator, and problem solver with a proven history in site level engineering support. You will lead technical complex initiatives with worldwide impact, deal with ambiguity, and advocate for chosen solutions in a global cross-functional organization. The POD Technical Specialist is responsible for the creation and use of the technical standards for POD technology. The ideal candidate is the expert for the region for any issues that cannot be solved by the local operations or maintenance teams. Primary responsibilities are:  Develop the global technical specifications of POD equipment  Lead global standardization by ensuring all installed equipment is compliant with the required specifications  Drive compliance of standards with suppliers and with POD technical teams (RME, Engineering)  Provide documentation to set up, run, and maintain POD equipment, collaborating with RME Learning & Development team to guarantee consistency of global deployment  Provide technical expertise to support Global POD Engineering, WW Design Engineering, and Engineering Services in integrating POD equipment for any new POD facilities  Provide technical expertise on POD equipment to the NA network for: o Site operational technical issues unsolved and escalated by RME/Op's teams o Site launches and ramp-up when new technology is deployed o RME training needs when new technology is deployed  Define and qualify improvements required for POD equipment, in direct liaison with the POD vendors, by gathering the needs identified in the global network  Play a key role in the development of new technology to support the business long-term strategy including Factory-Acceptance-Test and Site-Acceptance-Test to qualify the new technology  Participate in and sometimes lead required certifications (safety, environmental, etc.) for new equipment, including regulatory certification as well as additional Amazon requirements A day in the life The role requires the ability to deal with ambiguity due to the nature of the Print-On-Demand business: - The POD technology is unique within the Amazon organization. The POD Technical Specialist must be able to work autonomously and work cross-functionally and coordinate multiple independent stakeholders to successfully fulfill responsibilities. - Amazon’s Print on Demand is a fast-moving business with constant innovation, driving opportunities for faster, efficient, and more flexible processes driven by improvements in equipment and technology. The POD Technical Specialist needs to follow the trends of new technology and drive Amazon-specific trials with the suppliers to promote future technology improvement in the POD facilities. - Amazon operates a global network of print facilities, with global Operations & Engineering standards. The POD Technical Specialist must reinforce these standards in the existing facilities and must comply with them when supporting the design of a new facility. - The POD organization is a fast-paced environment with stretched schedules between business decisions and actions. The POD Technical Specialist must be ready to travel and work hands-on to guarantee the success of their appointed projects. Basic Qualifications Basic Qualifications: - Bachelor's degree in an engineering field or equivalent experience - 3+ years' experience in a technical role related to manufacturing, ideally in a fast-paced industrial, logistics, production, or manufacturing environment - Ability to travel <50% in all regions of the NA network - Demonstrated ability to work with a cross-functional team across design, engineering, and operations to deliver complex solutions - Fluent in English (verbal and written communication skills) Preferred Qualifications Preferred Qualifications: - Advanced degree in Engineering or Operations - Experience managing multiple, competing priorities simultaneously - Experience working in book-printing or Manufacturing-On-Demand industry - Proven ability to work with multiple stakeholders, both internally and externally - Proven ability to work on multiple projects simultaneously - 5+ years in a similar field or related occupation of Design/Innovation, Research & Development, Manufacturing/Process/Industrial Engineering Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.