Job Description Provide expert-level operational and functional support for Opera Cloud PMS across Hyatt hotels worldwide Act as Level 3 Application Support for PMS and in-house applications (Colleague Advantage) Investigate, troubleshoot, and resolve complex system issues escalated to L3 support Serve as liaison between hotel operations teams, PMS deployment, Oracle Support, and other internal teams Ensure adherence to Hyatt’s business practices and brand standards for PMS configuration and usage Maintain up-to-date documentation, job aids, and configuration guides Support colleagues during project development, beta testing, and post-installation phases Coordinate with vendors to achieve property system resolutions We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 5+ years of leadership experience in hospitality operations (Guest Reception, Housekeeping, Guest Services, or Reservations) 3+ years of Opera PMS experience (front end and configuration) Strong problem-solving, analytical, and communication skills Experience working within a service ticketing or case management system Ability to work independently and manage multiple priorities across time zones Ability to prepare and deliver training Bachelor’s degree in Hospitality Management, Information Systems, Computer Science, Business Administration, or equivalent experience