**職務への応募の前に、このページの右上にあるオプションから言語設定を選択してください。** Fortune Global 500 の組織で次の機会を探りましょう。 革新的な可能性を想像し、やりがいのあるカルチャを体験し、日々より良いものになるための才能あるチームと協力してください。 私たちは、UPS を明日へと導くのに何が必要か知っています。スキルと情熱のユニークな組み合わせを持つ人々です。 自分やチームをリードする資質と意欲があれば、あなたのスキルを養い、あなたを次のレベルに引き上げる準備ができている役割があります。 **職務内容:** **Program Management Supervisor – Sales & Solutions** We are seeking a Program Management Supervisor to support customer accounts assigned across all business tiers. In this role, you serve as a supporting point of contact for multiple customer accounts. You provide local support for customer accounts and may perform supervisory activities within the Program Management organization. This position ensures service reliability and execution, customer retention and growth, and a positive customer relationship with UPS. This role serves clients with issue resolution, response tracking, notification of events impacting clients, managing service expectations, and conducting customer surveys. This position facilitates performance meetings and monthly or quarterly business reviews (MBR and/or QBR), manages standard operating procedures (SOPs) and statements of work (SOWs), and identifies opportunities for account penetration. This position may manage administrative Program Management support representatives who each support multiple accounts. This position plays a critical role in managing strategic relationships with our client’s key logistics leadership alongside with the sales team. **Roles & Responsibilities** **Supports Tiered Customer Accounts** + Manage a select portfolio of customer accounts, including providing primary and backup support across all tiers. + Analyze and respond to customer inquiries, resolve issues, and ensure a high level of customer satisfaction. + Maintain strong, ongoing relationships with customers to promote retention and strengthen the UPS partnership. + Keep customers informed about new products, service updates, and any issues impacting performance or service levels. + Monitor and report on order/shipment status, track and trace activities, and provide timely updates to meet customer expectations. **Provides Service Failure Recovery Management** + Collaborate with operations teams to investigate and resolve service failures, ensuring timely communication with customers. + Identify root causes of service issues and recommend corrective actions to improve internal processes and customer outcomes. + Support continuous improvement initiatives by recommending process enhancements for both internal operations and customer-facing activities. **Provides Solution & Implementation Support** + Maintain and update customer profiles and standard operating procedures (SOPs) to ensure accuracy and accessibility of information. + Conduct customer surveys to identify satisfaction levels, operational issues, and improvement opportunities. + Support solution implementation and facilitate individual customer orders across fulfillment, dispatch, shipping, and customs clearance. **Supports Customer Solution Administration and Business Development** + Prepare and analyze reports (e.g., inventory, volume, client activity, exceptions) using internal systems to support service quality and compliance with SLAs. + Identify opportunities for account growth, new business development, and increased revenue generation. **Qualifications** + Proficient in generating and reviewing reports using standard software tools; able to identify and resolve reporting issues such as missing data or formatting errors. + Strong analytical skills with attention to detail and accuracy in data handling. + Preferred: In-depth knowledge of UPS products, services, and customer-facing technology solutions across multiple business units. + Ability to develop cross-portfolio selling strategies and tailor communications based on customer needs, industries, and business cycles (e.g., seasonal trends). + Familiarity with operational workflows and markets served by UPS, particularly in the automotive sector, is a plus. + Excellent communication skills and the ability to adapt messaging for different audiences and customer segments. **Preferred Education** **:** Bachelor’s degree or equivalent work experience required **Working Hours & Work Location** + Mon to Fri (09:00 ~ 18:00, exclude 1 hour lunch break) + 94-3, Mullae-ro, Yeongdeungpo-gu, Seoul, Republic of Korea UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. **社員タイプ:** 常勤 UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。