Core Competencies:

Experience and Functional Knowledge on PLM tools, Teamcenter, ENOVIA Experience Customization, Enhancements of Catia and 3DX, Data migration, Integration within PLM platforms Handling IT support team that helps users / supplier’s engineers when they are dealing with a technical problem. Dealing with users, Application team and suppliers in traditional Incident management model Competencies in Incident management, build triage for the problem management, Enhancement & development. Knowledge in Problem solving skills using 5Ys, Six Sigma, 5D & 8D analysis. Expert level understanding of IT Service Management frameworks and IT Operations  Strong communication, negotiation, and related skills

BE/B.Tech

Ensures robust Incident Management for critical issues over a range of time zones. Able to work across different stakeholders to drive issues to a timely resolution. Champions a proactive monitoring strategy that includes coverage across all dependent services, effective triage of alerts and root cause identification Delivers effective communication of incidents as appropriate, with ongoing status updates. Work closely with Suppliers, PDO & Server operation team for the functional and load testing automation to validate 3DX updates to reduce/eliminate manual testing. Seeks to understand industry trends and challenges status quo with innovative ideas; Challenges the notion “it can’t be done.” Collaborate with Suppliers, PDO & Servers team Provide regular incident status and build triage for problem/Change/knowledge management.  Work with CFT including suppliers to provide high quality troubleshooting, defect identification, remediation, and testing. Communicate often and openly with the team by being responsive to in-person prompts. Removes blockers and orchestrates dependencies across product lines.