_We’re looking for_ **_Platform Reliability Engineer_** _who is passionate about building solutions that makes life better for others, enabling visibility and comprehension of application health and performance; motivated by opportunities to automate processes to improve system reliability and customers' experience; to experiment with new technologies and guide others._ _The team provides consulting and education on reliability practices to other teams, creates new tools and finds innovative ways to surface operational data and simplify the lives of our fellow colleagues. We are an integral part of the transformation to be a data-driven organization!_ **Position** **Responsibilities:** + Support our Product Line Engineering (PLE) organizations to develop resilient and highly scalable applications, working closely with our operations staff to support these applications while maintaining a strong focus on application reliability + Champion, promote, and deploy the effective use of innovative application monitoring and AIOps-based machine learning tools + Facilitate monitoring and custom instrumentation across our business-critical applications, including the consultation and management of agent-based, agentless, synthetic and scripted monitoring technologies + Address incidents and problems within the platforms, with rotational accountability for on-call support + Collaborate with platform and software engineers, site reliability engineers, product managers and engineering leadership to uncover difficulties and opportunities to accelerate the delivery of new value through software + Prototype and build new capabilities to increase the leverage of platform operations and security + Deliver an outstanding user experience to our engineers with a focus on reliability **Required Qualifications:** + A bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field is often preferred. + 3-5 years’ experience in Observability and Monitoring + Proficiency in programming languages such as Powershell, Python, Java, Javascript, NodeJS, or Ruby for scripting and automation. + Experience with monitoring and observability tools like New Relic, Broadcom CA APM, Dynatrace, and PRTG, Solarwinds, Grafana, ADX + Familiarity AIOps technologies such as Moogsoft + Proficient in cloud platforms (AWS, Azure, Google Cloud) and their native monitoring tools. + Familiarity with containerization and orchestration technologies like Docker and Kubernetes. + Knowledge of infrastructure as code (IaC) or observability as code (OaC) tools such as Terraform or Ansible. + Experience using collaboration tools like ServiceNow and xMatters, Power Automate + Familiarity with Open source, GitHub, Agentic AI + Previous experience in DevOps, Site Reliability Engineering (SRE), or similar Observability role that involves monitoring and tools platform management. + Experience with building and maintaining observability pipelines, including logs, metrics, and traces. + Previous experience in DevOps, Site Reliability Engineering (SRE), or performance and reliability developer using the full stack monitoring functionality. + Experience with open-source technology, software development and system engineering, automation and predictive analytics. + Experience or familiarity with Open source, GitHub, CoPilot, Agentic AI, AI + Familiarity with API development principles and practical application and knowledge of modern software architecture + **_Amenable to work UP Ayala Technohub (Quezon City)_** + **_Amenable to work on a hybrid set-up (3x a week onsite)_** + **_Amenable to work in a rotating shift schedule (flexible depending on business need)_** **Preferred Qualifications:** + Strong problem-solving skills and the ability to analyze complex systems. + Ability to interpret data and metrics to diagnose issues and improve system performance. + Able to build Reporting Dashboard using PowerBI + Strong communication skills to collaborate with development, operations, and product teams. + Ability to work in a fast-paced environment and manage multiple tasks simultaneously. + Understanding of networking concepts and protocols. + Experience with performance tuning and capacity planning, involves designing. + Familiarity with Agile methodologies and tools like JIRA. + Data driven decision making **When you join our team:** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido