Our client, a leading technology firm, is seeking a Platform Operations Technician to join their team. As a Platform Operations Technician, you will be part of the Operations team supporting critical infrastructure. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a keen attention to detail which will align successfully in the organization. **Job Title:** Platform Operations Technician **Location: Cambridge, MA** **Pay Range:** Competitive **What's the Job?** + Monitor, troubleshoot, and resolve server and network issues. + Diagnose and respond to alerts generated by network and system monitoring tools. + Review and respond to system alerts in a timely manner, following established escalation protocols. + Act as the subject matter expert during incidents, including phone-based escalation and coordination. + Document incidents, actions, and resolutions clearly and effectively in the ticketing system. **What's Needed?** + 1-2 years of experience in IT operations, systems administration, or platform support. + Some networking experience; knowledge of basic networking protocols (e.g., DNS). + Practical knowledge of Linux/Unix systems. + Experience with monitoring tools and familiarity with cloud platforms. + Basic scripting skills and ability to work in a fast-paced, team-oriented environment. **What's in it for me?** + Opportunity to work in a dynamic and innovative infrastructure environment. + Gain valuable experience in a specialized technical setting. + Collaborate with internal and external stakeholders to drive resolution. + Participate in continuous improvement initiatives and capacity planning. + Flexible work schedule with the potential for remote work after initial training. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.