To provide subject matter expertise to clients on all the products on platform.
Hello Future Platform Manager (Digital Banking)
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our team in FNB Commercial National Sales & Service, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
Disseminate regional business strategy and oversee the implementation thereof with direct reports to ensure alignment and objective achievement
Oversee portfolio within area of responsibility related to platform requirements and ensure regional targets are met
Direct the activities of a team to optimise the usage of products, increase transaction volumes on all digital channels and achieve revenue targets
Monitor the execution of projects and campaigns within agreed scope (e.g., sell/promote simple payments to clients)
Extract and analyse relevant reports to manage regional portfolio of clients in support of business objective achievement
Assist with the management of key clients by attending meetings and engaging where required
Apply a client-centric approach that focuses on creating a positive experience for the client by maximizing service and/or product offerings and building relationships
Provide support and act as a feedback channel for quality issues and communicate quality initiatives to all business units
Cultivate and manage objective working relationships with a variety of stakeholders
Monitor compliance within team and execute on compliance related activities and/ or audit findings
Ensure fit for processing of new and re-occurring documentation
Identify process improvements within area of accountability and ensure this is in line with customers’ expectations by identifying possible risks in the area and determining suitable action plans to close gaps
Ensure continuous improvement and enhancements to products
Prepare and present product presentations to clients as and when required
Provide subject matter expertise in relation to the integration channel and host products and provide guidance and advice accordingly
Ensure resolution of escalated client queries and complaints timeously and taking ownership of issues
Manage team performance in achievement of business objectives
Participate in planned activities that are appropriate for own and employee development
Display and encourage an appreciation of teamwork and inclusivity
Develop, encourage and nurture collaborative relationships across area of specialisation
You will be an ideal candidate if you:
Have a minimum of a relevant completed Diploma or equivalent qualification
Have a minimum of 3 years’ experience in managing a digital banking portfolio
Have experience with APIs and Host to Host including testing tools and framework
Have people management experience (advantageous)
Are not an unrehabilitated insolvent
You will have access to:
An innovative work environment
Opportunities for personal and professional growth
Collaborative teams
We can be a match if you are:
Analytical
Attention to detail
Strong communicator
#Post
#FNB
#LI-KN4
Apply now if you are interested in taking the next step. We look forward to engaging with you!
Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
28/08/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.