Paradies Lagardère is an award-winning and innovative Airport Concessionaire, committed to delivering first-class experiences for both guests and associates. We are seeking a proactive and people-driven Platform Human Resource Manager (PHRM) to support our Retail and Dining Divisions at one of our airport locations. This is the perfect role for a hands-on HR leader who thrives in a dynamic, fast-paced environment and is passionate about talent development, compliance, and associate engagement.
Why Join Us?Career Growth & HR Leadership Opportunities – Build your career with a national brand recognized for innovation and excellence.
Fast-Paced, Purpose-Driven Work – Be a change-maker where every day brings new opportunities to lead.
Comprehensive Benefits Package – Medical, Dental, Vision & more.
Company-Paid Time Off & Holiday Premium Pay – Because balance matters.
401K Program – Invest in your future.
Training & Development – Expand your HR expertise with hands-on learning.
Associate Recognition Programs – We celebrate you and your impact.
Dining & Merchandise Discounts – Enjoy perks across our locations.
Transportation & Parking Assistance – We support your commute.
About the Role:As the Platform Human Resource Manager, you will lead HR functions across our Dining and Retail operations within a single airport platform. You will serve as a trusted partner to our Flagship General Managers and associates, overseeing recruitment, onboarding, compliance, investigations, training, and engagement initiatives. This position plays a key role in shaping our workplace culture and ensuring operational HR excellence.
Key Responsibilities:Recruitment & Talent Development – Source, screen, and support onboarding to build strong teams across both divisions.
Employee Relations & Investigations – Handle concerns with professionalism, confidentiality, and fairness.
Compliance & Training – Ensure adherence to all company policies and legal requirements; monitor timely completion of training.
Engagement & Culture – Champion associate engagement efforts and recognize team successes.
Policy Execution & HR Guidance – Educate and support managers on HR policies, processes, and best practices.
Payroll & Personnel Administration – Support accurate and timely HR transactions and recordkeeping.
Safety & Risk Management – Promote safe work environments and assist with incident reporting.
Partnership – Collaborate with your Regional HR Manager and location leadership to drive results and maintain compliance.
What We’re Looking For:3–5 years of experience in Human Resources, preferably in food & beverage or retail
Bachelor’s degree in Human Resources or equivalent combination of education and experience
2+ years of supervisory or managerial experience
Working knowledge of employment laws (EEO, FMLA, ADA, etc.)
Availability for a flexible schedule including some nights, weekends, and holidays
Strong HR experience with a passion for associate development and operations partnership
Exceptional communication and problem-solving skills
Proficiency in investigations, documentation, and HR systems
Ability to thrive in a fast-paced, customer-facing environment
Professionalism, adaptability, and a solutions-oriented mindset
Bilingual (Spanish) is a plus! Qualifications & Requirements:Drive and support talent acquisition initiatives that contribute to sourcing, interviewing, and selecting individuals to build bench strength within the platform
Be a visible presence—available and responsive to management, hourly associates, guests, and airport partners
Lead and guide the new hire and onboarding process
Assist in implementing the performance management process through coaching, education, and feedback
Conduct regular audits of HR-related processes to ensure efficiency and compliance (e.g., employee files, training modules)
Conduct effective, thorough, and objective investigations
Prepare, document, and deliver counseling and disciplinary follow-up
Partner with the Regional Human Resource Manager on platform-level HR initiatives
Ensure all compliance-based and brand-specific training is completed by the due date
Set, track, and follow up on performance goals and expectations for platform leaders
Ensure timely and effective performance evaluations
Guide, train, and advise managers and associates on HR policies, legal compliance (EEO, ADA, FMLA, Workers’ Comp), and processes
Complete personnel and payroll-related administrative duties accurately and on time
Adhere to all security and loss prevention procedures to protect associates, guests, and company assets
Promote a safe work environment and complete incident reporting promptly
Ensure compliance with company policies, operational standards, and all federal, state, and local laws
Develop and manage associate incentive and recognition programs to support morale and engagement
Actively support the company’s Open Door Policy and serve as an advocate for all associates
Serve as a trusted resource for HR-related questions, coaching, and associate support
Lead associate engagement efforts including participation in the annual engagement survey and morale-building meetings
Counsel associates on wellness, leaves of absence, and other company benefit programs
Provide operational support as needed
Other duties as assigned
Typical Knowledge and Skills:Strong working knowledge of employment law (Wage and Hour, FLSA, ADA, FMLA, EEOC, etc.)
Understanding of local, state, and federal labor regulations
Ability to communicate clearly and effectively at all levels of the organization
Excellent organizational skills with strong attention to detail, especially in investigations and documentation
High-level conflict management skills with a commitment to discretion and confidentiality
Effective training and facilitation abilities for both large and small groups
Proficiency with Microsoft Office (Word, Excel, Outlook, Access, PowerPoint) and HRIS systems
Strategic, analytical, detail-oriented, and comfortable in a fast-paced, team-driven environment
Self-motivated and proactive in driving HR initiatives
Strong presentation and communication skills
Join Our Team & Make a Lasting Impact!If you're ready to take the next step in your HR leadership journey and thrive in an environment where people come first, we want to hear from you. Apply today and help shape the associate experience at Paradies Lagardère.
Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.
We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.