Job Description Business continuity • Act as point of contact for business questions/issues. • Document issues and troubleshoot/resolve where possible ensuring BSO is informed, and issues/fixes are communicated to business as appropriate. • Escalate issues to BSO/vendor when needed and coordinate resolution. • Regularly review business processes with BSO to ensure system functionality is fit for purpose and utilized correctly. • Employ technical expertise to work with BSO to advise business on process optimization, taking advantage of new/enhanced system features. • Support regular business performance and quality metrics (TBD). • Support BSO in maintenance of system documentation and interface with IT. • Understand technical configurations and document settings and processes to support ongoing maintenance and onboarding. System enhancement • Capture and document business requirements for system changes – to include: o Understanding and alignment to business process o Impact to stakeholders o Business priority • Review change log with BSO for initial assessment and completeness check. • Contribute to requirement prioritization meetings and ensure all decisions are captured. • Propose and develop solutions to deliver enhancements internally where possible and review with BSO for verification and approval. • Facilitate discussion with vendor on optionality to deliver prioritised enhancements and provide recommendations to BSO for agreement and approval. • Coordinate release planning to include: o Creation and maintenance of release plan schedule o Creation of test plans o UAT assignment o Resolution of issues o Confirmation of UAT outcome with BSO (to include business signoff as appropriate) o Feedback and confirmation with vendor to proceed o Approval and delivery of communications with BSO and business as needed • In the case of planned upgrade: o Work with BSO to confirm and agree any system changes o Coordinate release plan with vendor to include testing o Resolution of issues o Ensure business readiness (updated training materials, scheduled communications, scheduled training sessions etc.) o Confirmation of readiness with BSO o Feedback and confirmation to vendor to proceed o Approval and delivery of communications with BSO and business as needed Training • Contribute to design/delivery and maintenance of training materials. • Deliver virtual classroom training sessions when required. • Facilitate drop-in sessions / ad-hoc demo’s of specific system functionality in line with business needs. • Gather feedback on current user challenges to further enhance materials. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements pharma r&D experience planisware experience PM experience