**Primary City/State:** Glendale, Arizona **Department Name:** Clinical Care Operations **Work Shift:** Day **Job Category:** Administrative Services Find your path in health care. We want to change the lives of those in our care – and the people who choose to take on this challenge. If you’re ready to change lives, we want to hear from you. Clinical Care Operations is the hub of patient management for the facility, including: unit staffing, bed assignment, house supervision, emergency preparedness (code events and internal disasters), patient transports, dispatch, and data analysis. Several employee groups report to this department, including clinical positions such as RN House Senior Managers, SWAT Nurses, and the Resource Team (RNs, Nursing Assistants, Patient Care Assistants, Unit Coordinators, and Behavioral Health Technicians), plus non-clinical roles such as Office Supervisors, Transport Supervisors, Dispatchers, Placement Liaisons, and Information Specialists. As a Placement Liaison in Clinical Care Operations, you will play a vital role in coordinating staff coverage throughout the hospital to ensure a high level of patient care. In addition, you will provide administrative support for the entire Clinical Care Operations department. You must be able to work in a fast-paced, ever-changing environment, manage multiple tasks, and work within a variety of software programs. **This opening is for a FULL-TIME DAY Shift position with the hours of 5am-5:30pm for 3-12 hour shifts per week. Weekends and holidays are required in this role. Enjoy a flat rate $1/hour weekend shift differential.** Banner Health’s premier West Valley Level I Trauma for adults and Tertiary Care destination for all ages. Banner Thunderbird Medical Center (BTMC) and Banner Children’s Hospital at Thunderbird provide a preferred destination for surgical, oncological, cardiovascular, neuroscience, orthopedic, pediatric, and women and infant services achieved through best-in-class 5-star CMS rating to provide patients with high quality, safe care for the best possible experience. Our campus is one of the largest campuses in the Banner network with over 3000 employees. BTMC was voted Best of the Best in 2023 by Banner Health out of 30 hospitals. This is the most prestigious award one of our largest hospitals can receive for consistently meeting our annual targets. If you would like to contribute to truly leading edge caring, we invite you to bring your experience and skills to Banner Thunderbird. POSITION SUMMARY This position is responsible for facility-wide patient and/or staff placement operations. Serves as a liaison between both internal and external customers. Manages data as related to operations. Performs Utilization Management functions as required by facility CORE FUNCTIONS 1. Acts as the “Command Center” for Hospital. Coordinates with internal personnel and external agencies to address continual demand for patient placement and/or staffing requirements and maintains list of anticipated needs and projected resources. 2. Enters, maintains, and archives data in computer files for departments as required using multiple software platforms. 3. Identifies, resolves and communicates real and potential problems and information to appropriate Nursing leadership. Prioritizes safe utilization of resources. 4. Creates and distributes individualized ad-hoc reports upon management request. 5. Facility based position with hospital-wide impact on patient throughput. Efficiently balances requests with available resources under tight deadlines and conflicting priorities. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. The position also requires skills and abilities typically gained with 1 year of experience in a healthcare office setting, previous experience in patient services or admitting would be very helpful. Must have medical terminology, excellent verbal and written communication skills, organizational skills and critical thinking skills. Must have the ability to work under tight time constraints and meet deadlines while working on a variety of projects. Must be proficient with commonly used office software and equipment. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. PREFERRED QUALIFICATIONS Associate Degree preferred. Additional related education and/or experience preferred. **EEO Statement:** EEO/Disabled/Veterans (https://www.bannerhealth.com/careers/eeo) Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy) EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability