**Job Description** **This is a hybrid position, requires 3 days onsite/2 days remote** The Physician Relationship Manager III (PRM III) is a senior-level role focused on enhancing physician satisfaction, efficiency, and adoption of the Epic Electronic Medical Record (EMR) system. As an expert advisor and strategic partner, the PRM III provides high-level Epic support to physicians and clinical providers across the organization. Spending 50–80% of their time in direct one-on-one engagements with providers, the PRM III builds strong, consultative relationships to help clinicians effectively navigate and optimize their use of Epic. This role is instrumental in improving clinical workflows, promoting best practices, and ultimately elevating the quality of patient care. The PRM III leverages deep Epic knowledge to observe, assess, and document physician workflows, identify inefficiencies, and recommend targeted optimization strategies. In addition, the PRM III collaborates closely with Informaticists, Epic Analysts, and Training teams to deliver personalized training, support change management, and advocate for physician needs within technical teams. This position requires strong communication skills, a thorough understanding of clinical operations, and the ability to analyze and address complex, integrated issues. Onsite 1:1 physician support is a critical component of this role, ensuring tailored guidance and real-time problem-solving in a dynamic, fast-paced healthcare environment. **Qualifications** **Education:** Bachelor’s degree in healthcare, Information Management, Information Technology or equivalent work experience **Experience:** + Possess over five years of combined experience in Information Technology, Computer Science, and clinical healthcare disciplines, with an equivalent duration of hands-on experience within diverse healthcare settings. Demonstrated expertise in supporting the adoption, development, and enhancement of Electronic Medical Records (EMR), with a strong focus on Epic systems. + Proficient in a broad range of Epic modules, including Inpatient, Ambulatory, Cadence, and Epic Reporting, with in-depth knowledge of Epic documentation standards and clinical practice workflows. Adept at providing technical and functional support to physicians. + Skilled in working directly with clinical teams to troubleshoot complex issues, deliver user-centric solutions, and adapt to high-pressure, fast-paced environments. Experienced in conducting workflow assessments, analyzing current state processes, and designing optimized future-state workflows that align with clinical and operational goals. + Highly self-motivated and capable of working independently with demonstrated accountability for managing multiple responsibilities and delivering high-quality outcomes. Committed to bridging the gap between clinical operations and information technology to enhance patient care and user satisfaction. **Licensing and Certification** + Epic Certification Preferred **Computer Skills** + MS Office Suite: Intermediate **Special Skills and Competencies** + **Epic Systems Expertise** : Proficient in EpicCare Ambulatory, Inpatient, Cadence, and Epic Reporting modules, with the ability to support, optimize, and troubleshoot clinical workflows within these applications. + **Analytical Thinking** : Demonstrates strong analytical and problem-solving abilities, with a focus on identifying root causes and implementing effective, sustainable solutions in clinical and technical settings. + **Exceptional Communication** : Possesses outstanding verbal, written, and interpersonal communication skills. Able to effectively engage with physicians, clinical staff, and technical teams at all levels. + **Multitasking and Prioritization** : Highly organized and capable of managing multiple priorities simultaneously, with a strong ability to respond promptly to issues and deliver timely resolutions. + **Customer Service Orientation** : Committed to providing exemplary customer service, fostering trust and satisfaction among providers and clinical stakeholders. + **Team Collaboration and Independence** : Able to work independently with minimal supervision, while also thriving in collaborative team environments and contributing to a positive and productive workplace culture. + **Flexibility and Mobility** : Willingness to work flexible hours and travel across Mount Sinai Health System hospitals and affiliated sites to provide on-site support and relationship management. **Compensation Statement** The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $109,000.00 - $163,695.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. , 261 - DTP Project and Change Management - MSH, Mount Sinai Hospital **Responsibilities** Epic Application Knowledge 1. Successfully achieve certification in primary application assigned as determine by Epic Course Catalog 2. Working knowledge of Epic Ambulatory, Inpatient, Cadence, Reporting (workbench and Slicer Dicer) 3. Providing physician guidance and support through 1:1 provider meeting 4. Demonstrates the ability to collect workflow and other pertinent information from clients 5. Develop current and future state workflows 6. Prioritize and delegate tasks as needed 7. Communicate changes to EPIC before users are permitted to access new releases 8. Demonstrate expert knowledge of the system and provide guidance to providers 9. Demonstrates professional behavior when interacting with clients 10. Attend meetings and training to maintain skills and knowledge 11. Provide classroom support for end user Epic Training 12. Conduct workflow assessments and collaborate on the design and implementation of improved clinical processes 13. Serve as the primary point of contact for physician groups regarding EMR usage, clinical applications, workflow optimization, and business technology needs 14. Support and advocate for physician needs related to the adoption, development, and efficient use of the EMR 15. Perform other related duties Communication 1. Demonstrate strong communication and collaboration skills while maintaining strong relationships with providers at all levels of the organization 2. Engage in proactive outreach and relationship management to identify opportunities for system improvements and user education 3. Provide direct customer service support to physician 4. Serve as a champion for change management initiatives, promoting user engagement and adoption of system enhancements **About Us** **Strength through Unity and Inclusion** The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. **About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. **Equal Opportunity Employer** The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $109000 - $163695 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.