Site: Mass General Brigham Incorporated

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

The Director, Physician Engagement is responsible for building trusted, strategic relationships with the organization’s physicians and clinical teams to uncover innovations, emerging therapies, care delivery trends, and institutional initiatives. Acting as a senior clinical liaison, this role translates key insights from internal providers into actionable intelligence to inform external outreach, enhance service offerings, and strengthen the organization’s strategic position in competitive markets.

This individual will partner closely with clinical leaders and senior executives to ensure the external outreach team is equipped with relevant, current, and compelling clinical information that showcases the organization’s unique strengths. The role requires a balance of healthcare knowledge, relationship-building skills, and strategic communication.

Duties and Responsibilities:

·      Establish and maintain strong, collaborative relationships with internal physicians, clinical leaders, and department chairs.

·      Identify and monitor institutional clinical innovations, new programs, therapies, and service line developments.

·      Serve as the primary liaison between clinical departments and the external outreach/sales team.

·      Partner closely with key stakeholders to develop and execute communication strategies that translate clinical insights into impactful external outreach.

·      Represent the organization in cross-functional meetings to ensure alignment of  clinical priorities and outreach strategy.

·      Translate complex clinical initiatives, innovations, and service line developments into clear, compelling messaging tailored for external referral sources, business development activities, and strategic partners, ensuring alignment with institutional priorities and market needs.

·      Support strategic initiatives to enhance provider engagement, grow service lines, and expand referral networks.

·      Build credibility and maintain collaborative relationships with internal and external stakeholders through consistent, informed, and strategic engagement.

·      Establish structured feedback loops (e.g., focus groups, regular check-ins, surveys) with physicians and internal stakeholders to continuously refine engagement strategies and outreach content.

·      Lead the coordination of internal education efforts to ensure cross-functional teams are informed of clinical innovations, new programs, therapies, and service line developments, driving alignment across messaging, service delivery, and business development initiatives.

·      Demonstrated ability to lead through influence in a matrixed environment and foster strong, collaborative relationships across clinical, operational, and strategic departments.

 

Qualifications

Education

Bachelor’s degree required. Strong understanding of science and technology

Master’s degree in healthcare / clinical discipline (e.g., MPH, MHA, RN, etc.) is preferred

Experience

Minimum 5–7 years of experience required in healthcare communications, strategic outreach, or a related healthcare business development role. Demonstrated success in engaging senior clinical leaders and translating clinical concepts into strategic business messaging.

Preferred: Clinical or healthcare background - Experience in a large hospital system, academic medical center, or complex care environment. Familiarity with customer service or hospitality standards in healthcare. 

Knowledge, Skills, and Abilities

Strong understanding of healthcare systems, referral patterns, and clinical service lines.

Excellent interpersonal and communication skills, with the ability to navigate clinical and administrative settings.

Strategic thinker with the ability to synthesize complex information and communicate clearly.

Exceptional relationship-building and influencing skills across multidisciplinary teams.

Highly organized, self-directed, and able to manage multiple initiatives concurrently.

Proficiency in Microsoft Office Suite and Salesforce CRM tools.

 

Additional Job Details (if applicable)

 

Remote Type

Hybrid

 

Work Location

399 Revolution Drive

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$144,206.40 - $209,757.60/Annual

 

Grade

9

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.