Cooper University Health Care is an integrated healthcare delivery system serving residents and visitors throughout Cape May County. The system includes Cooper University Hospital Cape Regional; three urgent care facilities; nearly 30 primary care and specialty care offices in multiple locations throughout Cape May County; The Cancer Center at Cooper University Hospital Cape Regional; the Claire C. Brodesser Surgery Center; AMI at Cooper, Miracles Fitness and numerous freestanding outpatient facilities providing wound care, lab, and physical therapy services. We have a commitment to our employees by providing competitive rates and compensation programs. Cooper offers full and part time employees a comprehensive employee benefits program, including health, dental, vision, life, disability, retirement, on-site Early Education Center (employee discount), attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.
Cooper University Hospital Cape Regional is accredited by and received the Gold Seal of approval from The Joint Commission.
Short Description
Trains Collection and Billing Specialist in new procedures and monitors implementation for effectiveness.Assists when the Manager is out of the office, handles patient complaint calls, payroll and overall daily operationsReviews Customer Service Issues and provides leadership in presenting resolutions amongst Team and management.Delegates work amongst Collection Specialist on TeamParticipates at regularly scheduled meetings for the rev cycle team and review issues with the Team and Manager.Report and discuss problem accounts or relevant issues to management for resolution.Contact Payers to resolve issues/problems such as unclear EOB’S, covered benefits, referral and authorization issues, and to verify payment status.Refers any potential claim issue to appropriate staff members and assists with resolving denials/rejections.Maintain compliance with Cooper personnel Policies and Procedures including a good time and attendance record.Performs all other duties as assigned.
Experience Required
3-5 years of relevant experience preferred
Education Requirements
High school diploma or equivalent required