Description Amazon Web Services (AWS) is looking to hire a highly motivated, customer-obsessed professional to provide hands-on support to our Data Center Infrastructure Operations team in São Paulo. As a Data Center Security Manager (DSM), individual contributor (IC), you will be tasked with running day-to-day data center security operations, supporting and executing security projects and programs, as well as assuring audit compliance with AWS policies and procedures. This includes, but is not limited to: • Direct and manage a contract guard force at the cluster level, overseeing more than 200 people in daily data center operations • Handle multiple sites operations including, security incidents, escalations, or any other security related issues • Provide after-hours on-call management support, and participate in emergent, large scale event response when needed • Participate in recurring data center security audits and reviews • Execute established processes in compliance with AWS policies, standards, guidelines and relevant legal and regulatory requirements • Provide input on, and develop security methodologies, policies and procedures • Write reports and communicate with management on the status of physical security operations • Oversee new security construction or retrofit projects • Assist management with financial analysis, and contribute to financial decisions for security requirements • Collaborate with other teams to protect AWS Data Center personnel, information and assets Key job responsibilities Security Operations & Strategy: • Own the security operation of multiple sites • Implement overarching security strategy through daily tactics to reach management goals • Ability to walk a facility, and observe security gaps in physical barriers, security officer procedure, policies, surveillance equipment, and alarm points • Investigate accidents, thefts, disturbances, discrepancies • Drive campaigns to enhance security awareness Vendor & Contract Management: • Manage Contract Guard Force (CGF) contract • Establish SMART goals for the CGF and drive their completion • Oversee physical security sub-contractors that provide guards, electronic security systems, door repair, fencing, and access controls • Oversee security construction projects Training & Performance Management: • Enhance existing CGF physical security training program while identifying key metrics to measure success • Teach others to execute proper security processes and methods • Experience with workflow ticketing, and extraction of performance metrics Basic Qualifications Core Security Expertise: • > 5 years of security operations experience • Able to perform structured security risk assessments • Able to investigate site incidents and provide detailed reports • Able to analyze situations, make quick decisions and formulate action plans • Experience in training others in security procedures Management & Professional Requirements: • Bachelor's degree or equivalent professional experience in security or related fields • > 3 years of Vendor Management • Must be capable of creating and managing key performance metrics • Able to work independently with little direction Technical & Administrative Skills: • Proficient with computers and Microsoft office tools such as outlook, word excel and power point • Must be fluent in English (reading, writing and speaking) Mobility & Availability Requirements: • Must have a valid driver's license and must be able to travel locally and internationally • Must have their own car • Required to participate in on-call rotation Soft Skills: • Proven ability to work collaboratively in a team environment Preferred Qualifications Professional Development: • Member of a security professional body (e.g. ASIS) • Security specific qualifications/certifications, and/or proof of continued personal development • Familiarity with compliance standards such as ISO 31000 Technical Expertise: • Working knowledge of access control and video surveillance equipment (Lenel and/or Bosch) • Ability to develop, implement, and maintain Business Continuity Plans (BCP) • Proven ability to work efficiently in a fast-paced environment where numerous systems/applications/software are highly dependent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.