Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

This is a PRN position :

Monday - Friday (no weekends or holidays) days vary on needs of the departments

630a-430p (shift times vary with this range and needs of the departments)

Job Description

Clerical support to Outpatient Rehabilitation services in multiple locations.  This includes registration, scheduling and Point of Service Collections.  General office duties.

Registration of all new patients.  Ability to make sure that all registration information is correct including demographic information, insurance information and correct order for therapy services.   All patient must be checked in prior to start of therapy on each visit.Scheduling of new referrals and recurring appointments for multiple areas.  Ability to schedule referrals by diagnosis and discipline (PT/OT/ST) to correct diagnostic team based on physician referral and prescription.  Ability to schedule multiple discipline patients.  This also includes taking cancellations and rescheduling of new referrals and recurring appointments.Point of Service collection for current and previous balancesGeneral Office Duties, including answering of multi telephone lines, faxing, filing. Preparation of Medical Records for scanningCustomer Service – Ability to address multiple customers (i.e. patients, families, co-workers, physicians, etc) using AIDET skills.  Courteous behaviors and polite approach will be presented during all interactions.  Behaviors will be observed during face to face and telephone interactions.Ability to navigate the electronic medical record system and complete assignments within the system daily.Ability to interpret insurance information to the patient.  This information includes plans deductible and out of pocket and the benefits that apply for therapy services.Demonstrates appropriate knowledge of Outpatient Rehabilitation Service Lines.

Qualification:

High School Diploma or GED Required

2 year/associates degree preferred

BLS at time of hire or completed within 6 months from hire date

Ability to use a keyboard and type at least 40 wpm

Knowledge of medical terminology, scheduling experience preferred

Physical Requirements:

Manual dexterity (eye/hand coordination)

Hear alarms/telephone/tape recorder

Reach above shoulder

Repetitive arm/hand movements

Finger dexterity

Acuity - far

Acuity - near

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

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What we offer

\n \n Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)\n Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts\n Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders\n Tuition assistance, professional development and continuing education support\n \n

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com