**Description:** Come be part of our Rooms team as the **Phone Operator** at the **Hyatt Regency DFW** , located directly across from Terminal C at DFW Airport. Our hotel features 811 guestrooms and 92,000 square feet of meeting space - offering a dynamic, fast‑paced environment where you can directly impact the guest experience. Not sure where were located? Click HERE (https://goo.gl/maps/Zs87uCCyuRY2Ni2eA) This highly visible role offers opportunities for meaningful interactions that shape the guest experience from the very first connection. As a **Phone Operator** , you will be responsible for ensuring the smooth and efficient operation of all telephone communications within the hotel. You will provide prompt, organized, and courteous service to both guests and colleagues while managing a variety of guest needs. Your responsibilities include: **Core Communication & Coordination** + Answering and routing all internal and external calls with professionalism, accuracy, and a warm Hyatt welcome. + Directing guests to shuttle pick‑up locations and informing them of transportation schedules. + Receiving, documenting, and dispatching guest service requests to the appropriate departments in a timely manner. + Coordinating with Airport and hotel leadership to dispatch emergency services when needed. **Guest Recovery & Experience Enhancement** + Serving as a primary contact for guests with concerns, complaints, or service issues, ensuring quick, empathetic, and effective resolution. + Following guest‑recovery protocols to address service failures and restore guest confidence. + Proactively identifying opportunities to enhance guest satisfaction and create memorable experiences. + Utilizing available resources—including service recovery tools—to exceed guest expectations. + Communicating patterns or recurring issues to leadership to support continuous improvement in guest service. **Team Collaboration** + Supporting Front Office and Rooms Operations partners by providing clear, timely communication. + Maintaining accurate logs, tracking guest issues, and ensuring follow-up is completed. + Upholding Hyatt brand standards at every interaction to contribute to a positive overall guest experience. **Let’s Talk About Your Schedule** We are seeking a **Full‑Time Phone Operator** with flexible availability. Shifts range from **7am to 11pm** , and **weekend availability is required** . **Qualifications:** **How Do You Know If This Job Is for You?** You’re a great fit for the Phone Operator role if you are passionate about delivering exceptional guest service, thrive in a fast‑paced environment, and can confidently guide guests through both routine and high‑need situations. This position is for you if you excel at communication, stay calm under pressure, and enjoy being the voice of the hotel. **What You’ll Bring to the Role:** + **Flexible availability** , including the ability to work any day of the week—weekends and holidays included. + **Previous phone operator or call‑center experience preferred** , especially in hospitality or customer service environments. + **Strong computer skills** with the ability to learn and navigate multiple systems quickly. + **Ability to work independently or collaboratively** , remaining at the workstation for the duration of your shift. + **Exceptional customer service experience** , with excellent written and especially _verbal_ communication skills. + **Advanced active‑listening skills** , with the ability to understand guest needs, provide clear, concise directions, and respond with empathy and professionalism. + **Ability to remain seated for extended periods** while maintaining focus, accuracy, and a service‑driven attitude. + A genuine passion for helping others—because at Hyatt, **care connects us** . **Benefits & Perks** As a Hyatt colleague, you’re supported with benefits that care for your well‑being, your growth, and your life outside of work: + Medical, Dental, and Vision benefits available **after 30 days** of employment + Complimentary **on‑site covered parking** + Complimentary **colleague meal** during your shift + **401(k)** options with company match + **Discounted and complimentary** hotel stays across the globe + Paid **Holidays, Sick Time, and Vacation** + **Personal Development Reimbursement** fund + And so much more! _All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status_ **Primary Location:** US-TX-DFW Airport **Organization:** Hyatt Regency DFW Airport **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Front Office **Req ID:** DFW006583 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.