GENERAL SUMMARY: Coordinates activities of the phlebotomy staff to ensure timely and accurate specimen collection and excellent customer service for patients. Performs oversight duties such as monitoring performance, assigning work, scheduling, inventory control, and service improvements at local site or across assigned sites. PRINCIPLE DUTIES AND RESPONSIBILITIES: 1. Monitors activities to ensure laboratory specimens are collected using standard work, and to ensure exceptional levels of customer service. 2. Ensures that all blood-drawing areas are properly cleaned and stocked according to established policy. Assists with orders, inventory control, and product changes. 3. Oversees the orientation and training of new employees, students, and staff in specimen collection, handling, and compliance. Ensures that staff at all assigned locations are competent and following written collection and handling procedures (standard work). 4. Prepares work schedules and daily assignments. Coordinates time off requests and breaks with workload. Oversees time and attendance records. 5. Provides input for performance appraisals and corrective actions as needed. EDUCATION/EXPERIENCE REQUIRED: 1. High school graduate or equivalent. 2. Minimum of two years’ experience performing phlebotomy with demonstrated competency collecting specimens from all expected customer groups. 3. Demonstrated high performance with progressive responsibilities and the ability to work independently with a diverse staff. Additional Information + Organization: Henry Ford Hospital - Detroit Main Campus + Department: HFHS Lab Administration + Shift: Day Job + Union Code: Not Applicable Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers . Benefits The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.