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Work Shift

Day (United States of America)

Job Summary:\rUnder the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all Customer Service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned. Local travel required. Floaters will be required to sign the departments floater agreement outlining the job duties and expectations.\rCore Responsibilities and Essential Functions:\rPerform Patient Registrations\r* Check all lab orders (Epic/ Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal.\r* Accurately registers patient in Epic. Check all lab orders (electronic or manual) verifying the correct lab is chosen dependent upon patients insurance\r* Verify all expected date\r* Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems).\r* Verify that insurance is current, correct and verified in the registration system\r* Scan all patient information in the Epic system (ID, insurance card, manual lab orders)\r* Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician, and office staff to verify accuracy\r* Verify test reports/results are sent to appropriate personnel. (Physician and/or appropriate office)\r* Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labs\r* Verify all STATs are sent to laboratory within time guidelines. (Schedule all STAT pick-ups)\r* Print ABN (if required), present to patient provide verbal explanation and obtain signature\r* Collect payments for SP3 (Time of Service patients) for all approved lab test. (credit card, check, money order)\rPhlebotomy / Specimen Collection/Specimen Processing\r* Properly identify the patient by following the WellStar Patient Care Safety policies\r* Properly perform venipunctures procedures on patients of all ages\r* Follow Laboratory policies regarding hard stick situations\r* Properly process all specimens according to established specimen requirements\r* Package all specimens according to DOT guideline and prepare for courier pick-up by WellStar, Quest, Lab Corp, & Fed Ex couriers\r* Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera)\r* Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories\r* Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for WellStar, Quest and LabCorp\r* Use proper hand hygiene in accordance to patient safety goals\rCustomer Service Support\r* Assisting Physicians/Office staff with ordering labs in Epic correctly. (Future/Standing/Clinic Collect orders)\r* Notifying physicians, or designee, immediately of critical lab results as requested\r* If necessary, reprint any laboratory reports\r* Assisting physician with any research and issue resolution\r* Assisting physician office staff and patients in resolving all laboratory billing issues\r* Making all follow-up phone calls to patients if re-collection of specimens is necessary\r* Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels\r* Serves as liaison between the office manager and supervisors on location concerns/issues\r* Assists with patient questions and concerns. Escalates any issues appropriately that may arise outside of the Leads scope\r* Fax lab results to Physicians as requested\r* Maintain organized records and documents on site for three (3) months\rFloater Responsibilities (specific):\r* Must be current on all Lab Outreach location workflows in the IOP, Patient Service Center and processing department\r* Must be available between the hours of 6am-7pm\r* Must keep information in their floater manual current and have the manual on-site for reference as needed\r* Floater may cover more than 1 location daily. Providing lunch coverage as needed\r* Readjust schedules daily to support the needs of the department\r* Floaters required to sign floater agreement\r* All other duties as assigned within the scope of the position\rRegulatory Agencys Quality Assurance Requirements\r* Perform all daily QA checks on equipment\r* Perform quarterly safety inspections and prepare report of findings for tracking\r* Perform quarterly Chemical Inventory inspections and prepare report of findings to safety officer\r* Complete monthly workload tallies\r* Complete all annual personnel requirements (lab procedure review, mandatory continual education review, net learning CEUs, & employee physical examination)\r* Must remain current on information regarding all CLIA and CAP requirements, in accordance to national patient safety goals\r* Attendance at all mandatory staff meetings\rPerforms other duties as assigned\rComplies with all WellStar Health System policies, standards of work, and code of conduct.\rRequired Minimum Education:\rHigh school diploma Required or\rGED Required\rRequired Minimum License(s) and Certification(s):\rAll certifications are required upon hire unless otherwise stated.Basic Life Support or BLS - Instructor\rAdditional License(s) and Certification(s):\rRequired Minimum Experience:\rMinimum 1 year of previous computer registration skills and/or completed WellStar Lab Outreach externship Preferred and\rMinimum 1 year of Customer Service experience and/or completed WellStar Lab Outreach externship. Required and\rMinimum 1 year of previous phlebotomy and specimen processing experience and/or completed WellStar Lab Outreach externship Preferred\rRequired Minimum Skills:\rRequires excellent Customer Service skills\rExcellent written and verbal communication skills\rRequires efficient and accurate computer skills must be able to work and maintain professional demeanor under stressful conditions\rrequires efficient multi-tasking and organizational skills\rmust be able to gracefully maintain composure in difficult situations\rAdditionally, must have reliable transportation, a valid Georgia drivers license and scheduling flexibility.

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