As a PHD Program Analyst within Amazon's Global Security Operations (GSO), you will play a crucial role in protecting our transportation workforce through investigation, and implementation of mitigation strategies. This position requires analytical skills, excellent judgment, and the ability to manage multiple cases while maintaining strict service level agreements.

Key job responsibilities
The PHD Analyst conducts thorough investigations of reported safety incidents affecting Amazon's transportation partners. You will analyze incident reports, review evidence, assess risk levels, and recommend appropriate mitigation strategies. Working closely with multiple stakeholders, you will ensure swift resolution of safety concerns while balancing customer impact and transporter protection.

A day in the life
- Review reported incidents of violence, threats, and harassment targeting Amazon transporters
- Review and analyze multiple data sources including, Netradyne recordings, and route data
- May conduct outreach to drivers
- Use mitigation strategy guide to determine appropriate mitigation strategies
- Coordinate with Shipping and Delivery Support (SDS) teams on customer outreach and account actions
- Document investigations and maintain case records
- Provide recommendations for address exclusions, account restrictions, and other safety measures