**Location: Phoenix, AZ (after training they will be 100% remotely working from home)** **Timing: Mon-Fri with rotating Saturday shifts. Hours of operation 6am-6pm. Training: Mon-Fri 6am to 230pm** **Duration: 6 + months contract** **Job Description:** Exciting opportunity for Pharmacy Technicians to work in a complex, high impact customer service role for our Participant Services department. Pharmacy Technicians in Participant Services accept incoming calls related to requests submitted to Participant Services, resolve issues that have been submitted to Participant Services via mail, tasks, and partners with other departments to ensure timely resolution of requests/inquiries, which include: Pharmacy, Shipping, Customer Care, Finance, Claims Processing, and Eligibility. **Responsibilities:** + Pharmacy Technicians in Participant Services accept incoming calls related to requests submitted to Participant Services, resolve issues that have been submitted to Participant Services via mail, tasks, and partners with other departments to ensure timely resolution of requests/inquiries, which include: Pharmacy, Shipping, Customer Care, Finance, Claims Processing, and Eligibility. + This position may work in multiple types of queues and databases to resolve issues. + This position also involves extensive phone interactions with member and possibly Prescribers as well. + Techs will serve as the initial point of contact for Customer Care and Members before the required Pharmacist involvement for all clinical issues/questions. **Skills:** + High volume of Call Handling + Prior Authorization **Experience:** + Customer services or call center + Pharmacy Tech Experience **Education:** + Verifiable High School diploma or GED is required + Pharmacy Tech License of AZ **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.