Job Description
The Pharmacy Service Representative is responsible for managing patient communication to discuss therapy progress, physician follow-up, and medication profile updates. The role involves assisting pharmacists in obtaining laboratory values for review and ensuring proper inventory for order refills.
ResponsibilitiesMaintain team schedule for patient follow-up, refill assessments, and deliveries.Participate in team huddles each morning to prioritize and coordinate processing, compounding, and delivery of supplies/orders.Communicate with patients to review inventory for proper refilling of existing orders.Anticipate patient care or supply needs to ensure appropriate inventory maintenance.Report non-compliance and process orders, print labels, and packing lists promptly.Ensure timely and appropriate documentation in progress notes.Communicate effectively with patients, caregivers, and clinicians involved in patient care.Discuss patient progress and forward concerns and clinical questions to the team pharmacist.Coordinate with the Warehouse Coordinator to meet patient needs for supplies and deliveries.Update patient medication profiles in EMR for pharmacist review.Follow up with physician's office as appropriate within the scope of practice.Notify the Reimbursement team of patient hospitalizations and changes in prescriptions or patient status.Assist pharmacists in obtaining laboratory values and forward them to ordering physicians.Enter lab values in EMR as appropriate.Provide delivery representatives with patient pick-up forms and assist in scheduling equipment and medical waste pick-up.Perform all other duties assigned by the Supervisor/Manager.Understand confidentiality regarding proprietary information and patient/client care, complying with federal and state laws and HIPAA guidelines.Essential SkillsCustomer service skillsPharmacy technician licenseMinimum 6 months pharmacy technician experience2+ years of computer data entry experienceVA licenseKnowledge of pharmacy proceduresUnderstanding of Home Infusion, Specialty Infusion, and Durable Medical Equipment (DME)Additional Skills & QualificationsStrong computer skills (Microsoft Word, Excel, PowerPoint)Exceptional communication skills, both verbal and writtenStrong interpersonal skillsStrong organizational and process skillsAbility to work well under pressure and meet timelinesStrong critical thinking and problem-solving skillsProven performance history in a related fieldExceptional attention to detail and demonstrated resultsExceptional track record of customer satisfactionWork Environment
The work environment is a closed-door pharmacy focused on at-home infusion. The role offers room for growth and advancement. The working hours are from 8:30 AM to 6 PM, covering an 8-hour shift. This position does not involve direct patient-facing duties.
Pay and Benefits
The pay range for this position is $24.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Chantilly,VA.
Application Deadline
This position is anticipated to close on Aug 11, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.