Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Why this role is important?
Are you passionate about healthcare, customer service, and making a real difference in people’s lives? As a Pharmacy Assistant, you will be an integral part of our pharmacy team, ensuring prescriptions are filled accurately and efficiently while providing friendly, compassionate service to every customer who walks through our doors.
This role is perfect for someone who is detail-oriented, organized, and thrives in a fast-paced environment where teamwork and patient care come first.
What You’ll Do🌟 Customer Service ExcellenceWelcome customers with professionalism and warmth, gathering prescription information accurately.
Set clear expectations for wait times and keep customers updated.
Locate, package, and process prescriptions, handling transactions at the dispensary cash register.
Ensure every customer requiring counseling is referred to the pharmacist without delay.
Always maintain confidentiality and protect patient privacy.
📋 Administration & SupportReceive and process new and repeat prescription orders according to Standard Operating Procedures.
Manage third-party billing (online and manual), ensuring accuracy and timeliness.
Answer calls and direct clinical questions to the pharmacist as needed.
Organize incoming faxes and coordinate pharmacist callbacks.
Keep records and documentation filed to meet Pharmacy Standards of Practice.
💊 Prescription WorkflowSupport the pharmacist in all stages of prescription preparation.
Enter prescription data and manage refill requests with precision.
Select, count, measure, and label medications according to pharmacy and professional standards.
Maintain accurate and up-to-date records within pharmacy systems.
What You BringHigh School Diploma (required).
Completion of a Pharmacy Assistant program (preferred).
Previous pharmacy experience is an asset.
Strong organizational and multitasking abilities.
Excellent problem-solving and communication skills.
Keen attention to detail and commitment to accuracy.
Why Join Us?Be part of a supportive, collaborative pharmacy team.
Gain valuable experience in a dynamic healthcare environment.
Make a meaningful impact by helping patients access the medications and care they need.
Opportunities for learning and professional growth.
If you’re looking for a role where your skills matter and your work directly improves lives, we’d love to hear from you.
Apply today and start your journey with us.
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Why work in a Shoppers Drug Mart store?
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.
Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
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