JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves: 
The Performance Manager is responsible for account Performance Management, specifically focusing on KPIs and opportunities to build team productivity. This role touches many aspects of account service delivery and client relationships, making it critical to JLL account team success. You will drive performance excellence through data-driven insights, governance leadership, and stakeholder management while ensuring compliance and fostering continuous improvement across all service delivery areas.
 

What your day-to-day will look like: 
• Monitor service delivery against KPIs and SLAs, aggregate data, and conduct regular inspections to identify gaps and recommend corrective actions
• Collect and analyze performance data, generate reports for governance meetings, and implement standardized score carding
• Build custom reporting solutions and dashboards that provide real-time visibility into performance metrics
• Schedule and lead operational, strategic, and executive review meetings while providing executive oversight and guidance
• Communicate performance results to Account Leadership Team and ensure alignment with client objectives
• Manage fee at risk/reward mechanisms, escalate issues as needed, and conduct client satisfaction surveys
• Maintain documentation and records while managing regulatory compliance and HSE standards
 

Required Qualifications:
 • Bachelor's degree or equivalent work experience
• 5 years of relevant work experience in performance management or related field
• Excellent English written and verbal communication skills
• Strong analytical skills with proven track record of identifying potential issues proactively and formulating solutions
• Process management experience with demonstrated results-driven approach
• Strong leadership, organizational and execution skills
• Client relationship management experience with ability to credibly represent ideas to senior executive-level personnel
 

Preferred Qualifications: 
• Six Sigma Green Belt certification
• Experience in commercial real estate or facilities management

• Advanced data visualization and reporting tools experience
• Team building experience with geographically dispersed stakeholders
• Background in governance structure development and meeting facilitation

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.