JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Performance & Governance Manager

Join our dynamic team as a Performance & Governance Manager to drive operational excellence through data-driven insights and strategic process optimization for our global account management operations. This role combines advanced analytics with cross-functional leadership to monitor contract KPIs, govern contract performance, and implement transformation initiatives that enhance service delivery. Requiring 5+ years of performance management experience and expert-level Smartsheet proficiency, this position offers the opportunity to drive innovation and lead transformational change that directly impact client relationships and operational performance across global teams.

Key Responsibilities

Performance Analytics & Optimization: Monitor and analyze contract KPIs, develop predictive models, and create actionable insights to drive continuous improvement. Automate KPI reporting processes and eliminate manual tasks that create opportunity costs.Data Analysis & Forecasting: Track performance trends and conduct data analysis to support informed decision-making and solution recommendations.Process Improvement & Governance: Lead transformation initiatives, implement baseline processes, and drive fact-based decision-making through process re-engineering when necessary.Cross-functional Leadership: Lead and coordinate cross-functional, globally dispersed teams to proactively identify priority needs, resolve performance issues, maximize contract performance, and drive partnership success by leveraging organizational knowledge, expertise, and industry best practices to achieve operational excellenceInnovation Program Management: Support tracking and governance of bi-annual service line innovation submissions that enhance Account Management KPIs.Data Visualization & Reporting: Create compelling visualizations and provide regular reporting to ensure stakeholders understand progress and expected results.Site Services Management: Manage the Site Services Review Program, improve Site Scope Matrix processes, and ensure Client-Business Partner alignment on current scope and data accuracy.Incident Management: Implement enhanced incident notification framework with comprehensive escalation protocols for operational, EHS, and situational incidents to improve transparency and business continuity.Documentation & System Support: Maintain organized filing systems for account documents and support the Account Director with data capture for corporate account system.Account Playbook Management: Manage bi-annual Account Playbook reviews and updates to ensure alignment with current operational strategies and best practices.

Experience & Qualifications

Required Experience:

5+ years in performance management, business intelligence, or analytics rolesProven track record of proactive issue identification and data-driven solution developmentComplex project implementation and process management experienceGovernance framework implementation and compliance managementIncident management and business continuity planningFacility management, operations, or corporate real estate backgroundContract management and performance measurement frameworks

Core Competencies:

Excellent communication skills with presentation experienceStrong analytical and problem-solving abilities with attention to detailResults-driven mindset translating analysis into actionable recommendationsLeadership skills for managing complex, multi-stakeholder initiatives with ability to influence and drive accountabilityCultural flexibility for diverse global team collaborationInnovation mindset to challenge processes and drive transformationChange management and process improvement methodologies

Technical Skills:

Advanced Microsoft Office Suite proficiency (Excel, Word, PowerPoint, SharePoint, OneNote)Expert-level Smartsheet application skills (sheets, dashboards, workflows, automations)Data visualization and dashboard developmentInformation security compliance knowledge

This role requires limited travel but does partner with global teams, so will need to be available for meetings beyond normal business hours.

Estimated compensation for this position:

90,000.00 – 130,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Atlanta, GA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.