Job Description Performance Manager Do you have a passion for service? Ready to build a career, not just find another job? Metro One Loss Prevention Services Group has the opportunity you’ve been looking for! About Us: At Metro One LPSG, we are reshaping the security industry with a dynamic, service-driven approach. We are proud to provide top-tier security and loss prevention services to our valued clients, and we’re growing fast! If you're ready to be part of a company that values your commitment and supports your career goals, apply today! What We Offer: · Weekly Pay – Your hard work is rewarded fast. · Competitive Benefits – Health, dental, vision, and more. · Flexible Schedules – Work-life balance matters. · 401(k) Program – Invest in your future. · Easy Online Application Process – Get started in minutes! Performance Manager Responsibilities: · Manage scheduling roll call, and on call officers for assigned clients. · Ensure all security officers are trained on mobile application for time and attendance recording, using the application in the field. · Maintain standards for overtime performance through effective scheduling and supporting Recruitment Strategies. · Maintain adequate staffing levels. · Review assignment requests made by clients to ensure that recommended staff meet company and client standards prior to assignment. · Maintain attendance standards by taking corrective measures for lateness, excessive call-outs, and no call/no show occasions. · Issue written documentation to staff when warranted and maintain liaison with Human Resources. · Monitor staff performance in partnership with office team members and clients in collaboration with Human Resources. Document substandard performance. · Proactively monitor and adjust stand-by programs to accommodate holidays, weather conditions, and call-out trends. · Support Recruiter(s) in interviewing new hires when necessary, scheduling new hires appropriate to client standards, and providing schedules immediately upon officers’ completion of training. Follow-up to ensure new hires are fully integrated into the schedule in subsequent weeks. · Implement measures to reduce turnover. · Identify top talent officers for growth opportunities. Communicate change in rate records to Payroll and Human Resources. · Provide immediate response to payroll discrepancies filed by officers. · Work with Human Resources regarding potential counseling, disciplinary issues, and timely investigations. · Coordinate with Recruiters regarding field visit schedules, field recruiting, client contacts, officer coaching and retraining, and following-up on corrective measures and client requests. · Utilize Guard-Tour Application for documenting field visits. · Respond with urgency to client concerns. Document deficiencies noted during site visits and follow-up with appropriate communication, training, instructions, etc., providing client with corrective action taken. · Ensure compliance to post orders, uniform requirements, retraining and licensing requirements. Qualifications and Requirements: · 2-3 years of recruitment and management experience · Requires local travel · Must be willing to participate in the Company’s pre-employment screening process and continuously meet any applicable state, county and municipal requirements. Why Metro One? If you're looking for more than just a job — if you want to be part of a growing, supportive team where your hard work matters — Metro One is your next career move. We are dedicated to delivering unmatched service to our clients and creating a best-in-class work environment for our employees. Grow your career. Strengthen your skills. Make a difference. Metro One LPSG is an Equal Opportunity Employer. Requirements