Performance Monitoring & Reporting • Regularly track and monitor the performance of vendors based on KPIs, SLAs, and contractual obligations. • Conduct regular performance audits to evaluate the quality and timeliness of deliverables from vendors. • Develop and maintain dashboards and other reporting tools to provide real-time visibility into vendor performance. • Generate and present detailed performance reports, highlighting areas of concern and recommending corrective actions. • Lead periodic performance reviews with vendors to assess service delivery and align on improvement actions. • Maintain accurate and up-to-date vendor scorecards to track performance across various metrics. • Support internal teams with reporting and insights on vendor performance. • Analyze performance data to identify opportunities for continuous improvement. Compliance & Governance: • Ensure vendors are compliant with the terms of the contract, including SLAs, KPIs, and quality standards. • Ensure vendors adhere to all agreed contractual terms, SLAs, and service delivery requirements. • Assist in reviewing contracts and ensuring that vendors are adhering to all terms, including deliverables and obligations. • Develop and maintain governance frameworks for ongoing vendor management. • Drive initiatives for continuous improvement, ensuring that performance management processes evolve and improve over time. Issue Resolution & Escalation Management: • Handle escalations related to vendor performance or service delivery, ensuring prompt resolution and minimizing operational impact. • Collaborate with cross-functional teams to address performance issues and ensure alignment across service lines. • Support escalation processes for performance issues with vendors, ensuring that issues are resolved in a timely manner. • Perform root cause analysis for performance failures and identify corrective actions to address underlying issues. Risk Management & Mitigation • Assist in risk assessments and mitigation strategies for vendors. • Identify potential risks related to vendor performance and compliance and help mitigate them. • Work closely with service line specialists to identify and implement improvements in vendor performance management processes to mitigate risks. • Ensure corrective actions are implemented based on risk assessments or performance issues to prevent recurrence.