Performance Analyst - Decatur, IL

Job Summary
The Performance Analyst analyzes, reports, and optimizes performance metrics across IT Infrastructure & Operations (IT I&O) to support strategic decision-making and improve service delivery. Reporting to the Operations and Performance Director, this role transforms complex data into actionable insights through advanced analytics and visualization, enabling leadership to drive cost efficiency, service quality improvements, and technology roadmap alignment. The analyst collaborates across teams to define performance benchmarks, uncover optimization opportunities, and deliver transparent reporting that highlights IT infrastructure’s contribution to business outcomes. The role also leads executive communications and reporting efforts, developing clear, data-driven materials for leadership and board presentations that effectively translate technical performance into strategic narratives.

Job ResponsibilitiesDevelop dashboards and analytics that quantify IT I&O performance, cost efficiency, and business contribution for leadership decisionsProduce and update key operational and financial reports, including: Monthly Flash Report, Month-End Financials, Metrics & KPIs, Project Portfolio, Incident Trend Report, and Cost ReductionAnalyze infrastructure utilization and costs to identify optimization opportunities, support FinOps initiatives, and drive efficiency gainsPartner with leadership to define performance benchmarks, establish key performance indicators (KPIs), and create scorecards that track progress against strategic objectives and service level agreements (SLAs)Conduct root cause analysis on performance issues and service incidents, identifying patterns and recommending solutions that improve reliabilityMonitor vendor and service provider performance metrics, assess SLA compliance, and provide data-driven recommendations for contract optimizationAnalyze performance trends across compute, storage, and network infrastructure to identify bottlenecks, capacity constraints, and improvement areasSupport capacity and demand planning through predictive analytics, forecasting resource needs, and providing insights on utilization patterns and growthCollaborate cross-functionally to gather requirements, align metrics with business objectives, and deliver reports highlighting trends, risks, and opportunitiesDeploy automation tools to streamline data collection, enhance reporting accuracy, and improve real-time performance monitoring capabilities across systemsDrive continuous improvement by identifying process gaps, proposing enhancements, and supporting implementation of data-driven optimization initiativesDevelop and deliver executive-ready presentations and communications that translate complex IT performance data into clear insights for leadership and board audiencesJob RequirementsCollege diploma or Bachelor’s degree in Business, Data Analytics, Computer Science, or a related field2+ years of experience performance analysis, data analytics, or IT operations, with a focus on reporting and optimizationTechnical proficiency in data visualization tools (e.g., Power BI, Tableau), SQL, and performance monitoring platformsExperience with IT performance platforms and infrastructure management toolsUnderstanding of FinOps principles, cloud cost management, and infrastructure cost optimization strategiesStrong analytical and problem-solving skills, with the ability to interpret complex data and present actionable insightsExcellent communication and collaboration skills to engage with stakeholders and cross-functional teams effectivelyCertifications such as Information Technology Infrastructure Library (ITIL), Lean Six Sigma, or credentials in performance analysis or data analytics are highly desirableExcited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check. 

REF:103698BR