Job Title: PeopleSoft Specialist (DBA/Technical Upgrade) - Bilingual Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. We are seeking an experienced **PeopleSoft DBA / Upgrade Specialist** to lead a major upgrade of our PeopleSoft platform, covering both the **PeopleTools upgrade** and application of the latest **PUM Image** . As part of this effort, the role will also help plan and execute **server operating system upgrades from Windows Server 2016 to Windows Server 2025** across application and database servers. The ideal candidate will bring deep technical expertise in PeopleSoft upgrades, strong experience handling complex customizations, and solid skills coordinating OS upgrades in an enterprise environment. **Responsibilities:** + Plan, coordinate, and execute the PeopleTools upgrade and apply the latest PUM Image using PeopleSoft Update Manager (PUM) and Change Assistant. + Analyze and manage the impact of the upgrade on existing customizations: + Review compare reports to identify objects requiring retrofit. + Develop strategies to preserve or replace customizations with delivered functionality. + Work closely with infrastructure teams to **plan and support the server OS upgrade from Windows Server 2016 to Windows Server 2025** , ensuring PeopleSoft components run effectively on the new platform. + Perform and document backup, recovery, and rollback strategies for both the upgrade and OS migration. + Optimize system performance before, during, and after the upgrade. + Automate upgrade tasks and validations where feasible, using scripting and tools like PeopleSoft Test Framework (PTF). + Troubleshoot and resolve technical issues, including Data Mover errors, Application Engine failures, and Integration Broker problems + Create and maintain detailed upgrade runbooks, environment diagrams, rollback plans, and known-issue documentation. + Collaborate with PeopleSoft developers, functional analysts, and infrastructure teams to coordinate timelines and minimize business disruption. + Support and participate in regression testing to validate customizations and integrations after the upgrade and OS changes. **Qualifications** **:** + 7+ years as a PeopleSoft DBA or Technical upgrade specialist. + Proven, hands-on experience leading multiple PeopleTools and PUM upgrades. + Strong understanding of the PUM selective adoption process. + Extensive knowledge of PeopleSoft Deployment Kit (DPK). + Advanced skills in backup, recovery, patching, and tuning. + Proficiency with SQL and scripting (Shell, PowerShell, Python, etc.) + Deep understanding of PeopleSoft architecture: application server, web server, Process Scheduler, Integration Broker. + Experience analyzing and retrofitting customizations using compare reports and Application Designer. + Familiarity with planning and executing OS upgrades for PeopleSoft environments, including pre- and post-migration validation. + Excellent troubleshooting, documentation, and cross-team collaboration skills. **Nice to Have:** + Experience migrating to or supporting cloud platforms such as Oracle Cloud Infrastructure (OCI). + Familiarity with CI/CD or DevOps processes for PeopleSoft deployments. + Work with Fluid UI retrofits and customizations. + Performance baselining and capacity planning following OS upgrade and PeopleSoft upgrade. + Use of PeopleSoft Test Framework (PTF) or similar automated testing tools. \#Mexico Location: MEX Mexico City Downtown Insurgentes Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**