Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. **Position Summary** The People Support Analyst is a key member of our global team, responsible for delivering global Tier 1 HR support. This role provides specialized guidance on global HR policies and processes, promotes employee self-service, and partners with other global and regional People Support team members to ensure consistent and high-quality service delivery. The role also contributes to knowledge base article development, process documentation, continuous improvement initiatives and projects as necessary. **Key Responsibilities** + Handle Employee, Manager and HR inquiries in Workday Help for relevant global scope + Act as T2 for incoming Regional People Support cases that cannot be resolved by HUB team members due to system settings/criticality or access restriction + Support Regional People Support T1 activities if capacity allows and required + Investigate on requests which cannot be resolved by analyzing the nature of the request, and route them to the appropriate HR colleagues, maintain customer contact until request is resolved + Follow up on resolution and inform customer on status + Prioritize and solve issues in the spirit of Employee Experience + Comply with policies and procedures and service levels + Act as a ‘super user’ of WD, share knowledge and best practices within People teams + Contribute to regional People Support Teams’ activities as required + Track customer queries according to standard operating procedures in Workday Help and produce reports if needed + Review and ensure regular maintenance and update of SOPs in scope + Support EDM global governance as per assigned roles & responsibilities + Run and create reports + Support our strategic human capital enablement program (e.g. Workday – support data collection, validation, testing activities) + Provide input and support to build and maintain our Knowledge Base + Identify opportunities for improvement, standardization + Execute assigned project, continuous improvement activities (e.g. Workday Help, Workday etc) + Execute assigned team activities **Qualifications** + Bachelor’s degree in Human Resources, Business Administration, or related fields preferred. + Minimum 3 years of experience in HR shared services or HR operations. + Experience with HRIS platforms (i.e. Workday, Success Factors) and case management tools (i.e., ServiceNow, Workday Help). Knowledge in Workday is preferred. + Knowledge of various HR processes. + Ideally experience working across multiple HR domains. + Strong communication, problem-solving, and customer service skills. + Fluency in English. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.