Job Title:

People Solutions Representative with Italian

Job Description

This is a position that suits naturally positive people who enjoy making others’ lives easier, and it will also appeal to those who enjoy problem solving.

The People Solutions Centre Representative is the first People Solution point of contact for all employees.  They provide advice, guidance and direction on any and all people related queries.A PSC Reps will provide a fanatical staff experience that is positive, pro-active and professional, they are passionate and committed to consistent process improvement. PSC Reps are valued for their willingness and ability to solve employee problems.PSC Reps use a best in class data-driven, fact-based approach that supports the employee by providing relevant, timely, and comprehensive answers to queries. PSC Reps will support and guide employees and people managers to increase their confidence and ability to address their employee related issues themselves.

Responsibilities

Professionally manage multiple communication channels to engage with and resolve staff queries and concerns.

Focus on first time resolution, not directing employees to other functions but providing a high level of customer service and support

Know how to quickly search and find data / knowledge from the various information systems as required in pursuit query / concern resolution.

Answer all queries via the employee initiated / preferred communication channel to an exceptionally high standard, ensuring all enquiries are accurately logged and traceable in the relevant help desk system.

Maintaining excellent standards of integrity, professionalism and confidentiality at all times, challenging those whose behaviours are not reflective of Concentrix culture and values

Facilitate the creation of a case if the employee has not already done so, where appropriate

Identify policy and training gaps in the business from queries received and recognize opportunities for innovation within the PSC and beyond, focusing on continuous improvement solutions.

Skills & Qualifications

Customer service experience in a similar environment

Languages : Italian and English ( Must be fluent / advanced understanding )

Well-developed planning and organizational skills, with a proven ability to prioritize tasks and effectively manage your workload

Computer literate (Microsoft Office Suite and ability to learn other technology systems)

Excellent customer service skills

Excellent Oral and written communication

Well-developed problem-solving skills, with the ability to construct, document and communicate answers to questions.

Ability to manage multiple tasks

Consistent past performance on meeting SLAs and targets

Minimum high school/GED or regional/country equivalence

Behavioural Competencies

Entrepreneurial in Action

Be Agile, Be Adaptive

Be Great Together

Build Character, Grow People

Connect and Care

Dare to Imagine

Solution Mindset

Location:

ALB Tirana - Rruga Dervish Hima, Stadiumi Air Albania

Language Requirements:

English (Required), Italian (Required)

Time Type:

Full time

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