Job Title: People Services Specialist

Location: KL Hub

Hiring Manager: DaJin LEE

About the Job

The People Services Specialist will be responsible for the control, monitoring, and correct execution of the People Services core models, ensuring a One Sanofi, best-in-class service for our employees. The People Services Specialist will ensure that the procedures listed below and related to external workforce management area are executed within the due legal framework and Sanofi's corporate policies, ensuring that processes are perform and deliver under an adequate environment of control and segregation of duties.

About Sanofi:

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities

Coordinate the administration of end to end external workforce/resource in CREW

Manage External Workforce Master Data and coordinate with the various stakeholders to make an efficient and seamless on & offboarding experience

Manage External Workforce Master Data changes in CREW and related systems, coordinate with external parties for training as required

Address operational issues and follow through to resolution in an effective and timely manner

Deliver operational KPIs and comply with Sanofi policies and guidelines including GDPR

Provide Level 2 support for this sub-process

Participate in continuous improvement initiatives

Administer contract end activities, coordinate collection of assets

Monitor data quality and identify potential issues and take pro-active measures

Execute in compliance with Sanofi policies and guidelines 

Complete all activities as per the global Core Model and operational KPIs

Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope

Provide Level 2 support for this sub-process as per the Customer Service process in Service Now and contribute to the Knowledge Database

Monitor compliance with the process’s guidelines ensuring service level agreement.

Comply with and uphold both internal and country-specific data privacy policies. All management of information related to personal data (from our employees, former employees, and EWF) must be handled with the highest level of confidentiality and data protection.

Develop and maintain standard operating procedures (DTPs) in processes, while identifying and driving opportunities for efficiency or automation

Continually seek out ways to improve the process and user satisfaction.

Ensure timely completion of all mandatory company trainings and actively participate in learning sessions that will contribute significantly to your development in your current role and future career.

About You:

Experience

Bachelor's degree in HR, Business Administration, or related field

0-1 years of experience in HR or related field

Experience in a multicultural environment is a plus

Core Skills

Basic understanding of HR processes and activities

Proficiency in English (advanced level).

Proficiency in local language (if required).

Proficiency in Microsoft Office, particularly Excel

Familiarity with HR tools (e.g., Workday, ServiceNow) is advantageous

Strong attention to detail and ability to meet deadlines

Excellent communication and interpersonal skills

Customer service orientation and problem-solving abilities

Adaptability, teamwork, and willingness to learn

Awareness of data privacy rules (e.g., GDPR) is beneficial

Why choose us?

Pursue Progress. Discover Extraordinary.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster,

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!