**Job Title: People Services Specialist** **Location** : KL Hub **Hiring Manager** : DaJin LEE **About the Job** The People Services Specialist will be responsible for the control, monitoring, and correct execution of the People Services core models, ensuring a One Sanofi, best-in-class service for our employees. The People Services Specialist will ensure that the procedures listed below and related to external workforce management area are executed within the due legal framework and Sanofi's corporate policies, ensuring that processes are perform and deliver under an adequate environment of control and segregation of duties. **About Sanofi:** We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. **Main Responsibilities** + Coordinate the administration of end to end external workforce/resource in CREW + Manage External Workforce Master Data and coordinate with the various stakeholders to make an efficient and seamless on & offboarding experience + Manage External Workforce Master Data changes in CREW and related systems, coordinate with external parties for training as required + Address operational issues and follow through to resolution in an effective and timely manner + Deliver operational KPIs and comply with Sanofi policies and guidelines including GDPR + Provide Level 2 support for this sub-process + Participate in continuous improvement initiatives + Administer contract end activities, coordinate collection of assets + Monitor data quality and identify potential issues and take pro-active measures + Execute in compliance with Sanofi policies and guidelines + Complete all activities as per the global Core Model and operational KPIs + Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope + Provide Level 2 support for this sub-process as per the Customer Service process in Service Now and contribute to the Knowledge Database + Monitor compliance with the process’s guidelines ensuring service level agreement. + Comply with and uphold both internal and country-specific data privacy policies. All management of information related to personal data (from our employees, former employees, and EWF) must be handled with the highest level of confidentiality and data protection. + Develop and maintain standard operating procedures (DTPs) in processes, while identifying and driving opportunities for efficiency or automation + Continually seek out ways to improve the process and user satisfaction. + Ensure timely completion of all mandatory company trainings and actively participate in learning sessions that will contribute significantly to your development in your current role and future career. **About You:** **Experience** + Bachelor's degree in HR, Business Administration, or related field + 0-1 years of experience in HR or related field + Experience in a multicultural environment is a plus **Core Skills** + Basic understanding of HR processes and activities + Proficiency in English (advanced level). + Proficiency in local language (if required). + Proficiency in Microsoft Office, particularly Excel + Familiarity with HR tools (e.g., Workday, ServiceNow) is advantageous + Strong attention to detail and ability to meet deadlines + Excellent communication and interpersonal skills + Customer service orientation and problem-solving abilities + Adaptability, teamwork, and willingness to learn + Awareness of data privacy rules (e.g., GDPR) is beneficial **Why choose us?** Pursue Progress. Discover Extraordinary. Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Global Terms & Conditions and Data Privacy Statement (https://www.sanofi.com/en/careers/global-terms-and-conditions/) Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)