**Job Title: People Services Senior Generalist C2R** **About the job** Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As the People Services Senior Generalist is responsible for controlling, monitoring, and executing People Services core models, ensuring a One Sanofi, best-in-class service for employees. This role supports employee lifecycle management within the legal framework and Sanofi's corporate policies, maintaining adequate control and minimizing associated risks. **Main Responsibilities** + Provide cross-sectional support to employees, managers, P&C, and PS on all Knowledge Management topics managed in the ServiceNow and Workday tools. + Queries Handling through the ticket tools used within People Services especially in ServiceNow , providing timely and high-quality response for all L1, L2, L3 queries for employees, manager, P&C and PS. + Develop and maintain standard operating procedures (DTPs) in processes, while identifying and driving opportunities for efficiency or automation. + Support testing of new functionality or implementations of ServiceNow + Handling Queries (tickets) from employees regarding P&C /PS topics + Deliver high-quality standard service to internal employees & Former employees + Article knowledge Management (Creation / Update / Translation / Feedback analysis) + Monitor compliance with the Core Model within People Services tools and process guidelines ensuring service level agreement. + Comply with and uphold both internal and country-specific data privacy policies. All management of information related to personal data (from our employees, former employees, and EWF) must be handled with the highest level of confidentiality and data protection. + Develop and maintain standard operating procedures (DTPs) in processes, while identifying and driving opportunities for efficiency or automation + Continually seek out ways to improve the process and user satisfaction. + Ensure timely completion of all mandatory company trainings and actively participate in learning sessions that will contribute significantly to your development in your current role and future career. **Experience** + Bachelor's degree in HR, Business Administration, or related field + 3-5 years of experience in HR or related field + Experience in a multicultural environment is a plus **Core Skills:** + Basic understanding of HR processes and activities + Proficiency in English (advanced level). + Proficiency in local language: Japanese. + Proficiency in Microsoft Office, particularly Excel + Familiarity with People Services tools (e.g., Workday, ServiceNow) is advantageous + Strong attention to detail and ability to meet deadlines + Excellent communication and interpersonal skills + Customer service orientation and problem-solving abilities + Adaptability, teamwork, and willingness to learn + Awareness of data privacy rules (e.g., GDPR) is beneficial + Take the lead mindset, able to guide team member **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Global Terms & Conditions and Data Privacy Statement (https://www.sanofi.com/en/careers/global-terms-and-conditions/) Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)