Job Title: People Services Generalist C2R

Job Overview
The People Services Generalist will be responsible for the control, monitoring, and correct execution of the People Services core models, ensuring a One Sanofi, best-in-class service for our employees. The People Services Generalist will ensure that the procedures listed below and related to C2R area are executed within the due legal framework and Sanofi's corporate policies, ensuring that processes are perform and deliver under an adequate environment of control and segregation of duties.

Main Responsibilities

Provide cross-sectional support to employees, managers, P&C, and PS on all Knowledge Management topics managed in the ServiceNow and Workday tools.

Queries Handling through the ticket tools used within People Services especially in ServiceNow, providing timely and high-quality response for all L1, L2, L3 queries for employees, manager, P&C and PS.

Develop and maintain standard operating procedures (DTPs) in processes, while identifying and driving opportunities for efficiency or automation.

Support testing of new functionality or implementations of ServiceNow

·        Handling Queries (tickets) from employees regarding P&C /PS topics

Deliver high-quality standard service to internal employees & Former employees

Article knowledge Management (Creation / Update / Translation / Feedback analysis)

Monitor compliance with the Core Model within People Services tools and process guidelines ensuring service level agreement.

Comply with and uphold both internal and country-specific data privacy policies. All management of information related to personal data (from our employees, former employees, and EWF) must be handled with the highest level of confidentiality and data protection.

Develop and maintain standard operating procedures (DTPs) in processes, while identifying and driving opportunities for efficiency or automation

Continually seek out ways to improve the process and user satisfaction.

Ensure timely completion of all mandatory company trainings and actively participate in learning sessions that will contribute significantly to your development in your current role and future career.

Experience

Bachelor's degree in HR, Business Administration, or related field

2-3 years of experience in HR or related field

Experience in a multicultural environment is a plus

Proficiency in Korean language

Core Skills:

Basic understanding of HR processes and activities

Proficiency in English (advanced level).

Proficiency in local language (if required).

Proficiency in Microsoft Office, particularly Excel

Familiarity with People Services tools (e.g., Workday, ServiceNow) is advantageous

Strong attention to detail and ability to meet deadlines

Excellent communication and interpersonal skills

Customer service orientation and problem-solving abilities

Adaptability, teamwork, and willingness to learn

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!