Job Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. 

Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the GM Philippines office three times per week or other frequency dictated by the business.

The Role

You use and apply general concepts and practices related to People Services. You have a knowledgeable technical understanding of People Services concepts.

What You'll Do

Deliver excellent customer experience in Human Resource Services query resolution aligned to People Services service centers’ culture and aspirationsFocus on Benefits and Payroll processes with high attention to detail and 100% accuracy in all deliverablesActs as a reliable, responsive point of contact for employees and other Benefits and Payroll  stakeholders, while maintaining effective communications and follow-throughResponsible for query resolution by utilizing tools, desk procedures and any other reference material that may exist as a knowledge baseStrictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management toolResponsible for monitoring tasks before due date to avoid delays in the processAdheres to established regulations, processes, procedures, plans and systemsPrepares daily required reports to monitor priorities for the dayMaintain and update process documents/ desktop proceduresEnsures high-quality standards for all activities, initiatives, and tasksAdheres to all Service Level Agreements (SLAs) established by the Shared Services Center for Case ManagementMaintains confidentiality of department and employee information according to established practiceKnows, understands, incorporates and demonstrates the vision and values of General Motors in behaviors, practices and decisionsResponsible for query resolution by utilizing tools, desk procedures and any other reference material that may exist as a knowledge baseStrictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management toolResponsible for monitoring tasks before due date to avoid delays in the processAdheres to established regulations, processes, procedures, plans and systemsPrepares daily required reports to monitor priorities for the dayMaintain and update process documents/ desktop proceduresEnsures high-quality standards for all activities, initiatives, and tasksAdheres to all Service Level Agreements (SLAs) established by the Shared Services Center for Case ManagementMaintains confidentiality of department and employee information according to established practiceKnows, understands, incorporates and demonstrates the vision and values of General Motors in behaviors, practices and decisions

Additional Job Description

Your Skills & Abilities (Required Qualifications)

Can read - write English and french fluentlyExperience taking in calls in a BPO/ RPO/ Shared Services set up is a plus but not requiredAbility to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environmentExperience with customer support: customer interactions, addressing escalationsExperience working in HR or Recruitment is a plus but not requiredExperience working with HRBP, Hiring Managers and Recruiters is a plus but not requiredThe role requires attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilitiesWillingness working in fast-moving, dynamic working environmentAbility to organize and prioritize workloadCan manage stressful situations without affecting work and relationship with Lead/ ColleaguesAmenable working on night shift

What Will Give You A Competitive Edge (Preferred Qualifications)

Good communication skills is a plus but not required (as long as that candidate can converse)Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environmentThe role requires attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilitiesWillingness working in fast-moving, dynamic working environmentAbility to organize and prioritize workload•Can manage stressful situations without affecting work and relationship with Lead/ Colleagues

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.



Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.



Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.



Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.