Summary

Join Guidewire’s Global People Relations team, a group dedicated to fostering a safe, fair, and trusted environment where colleagues across APAC and India can thrive. Our team partners closely with business leaders to deliver people-centric solutions, drive operational discipline, and support Guidewire’s mission of continuous growth and transformation. We value collaboration, transparency, and a culture of curiosity, working together to shape a positive employee experience and scalable people operations.
As a People Relations Specialist, you will play a pivotal role in ensuring fairness, compliance, and care in every employee interaction. This role is ideal for someone passionate about employee relations, who thrives in a dynamic, technology-driven environment, and who is eager to make a tangible impact on Guidewire’s culture and business outcomes. You will help solve complex people challenges, support critical employee lifecycle interventions, and contribute to Guidewire’s vision of scaling and strengthening its global workforce.

Job Description

What you’ll do

Oversee the Performance Improvement process from intake to completion, ensuring fairness, compliance, and quality execution for APAC/India.

Coordinate all elements of the involuntary exit process, including documentation, severance, and system actions, to ensure a seamless and professional employee exit experience.

Support core employee relations (ER) operations, including triaging queries, conducting case intake and assessments, confidential note-taking, and managing probation tracking and documentation.

Maintain ER records and reporting, support policy adherence, and guide managers on best practices.

Contribute to the continuous improvement of ER processes and tools, with a focus on operational discipline and employee experience.

Partner with Managers, Business Partners, Legal, and Centers of Excellence to deliver consistent and compliant outcomes.

Manage multiple cases simultaneously, balancing precision, empathy, and discretion.

At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes. 

What you’ll bring

Required

Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement.

Experience in employee relations, HR operations, or people process management within a multinational or technology-driven organization.

Proven ability to manage sensitive employment processes such as performance improvement plans (PIPs), involuntary exits, or probation reviews with professionalism, accuracy, and discretion.

Strong analytical and organizational skills to manage multiple cases simultaneously.

Excellent communication skills, both written and verbal, with the ability to deliver clear, concise, and empathetic messaging to managers and employees globally.

High standards of confidentiality, integrity, and attention to detail when handling employment data and sensitive information.

Working knowledge of employment frameworks and compliance considerations across multiple regions (e.g., EMEA, APAC, North America).

Preferred

Degree preferred or equivalent experience.

Demonstrated capability in coordinating ER processes end-to-end, including document preparation, system actions, and stakeholder alignment.

Ability to work effectively across teams and functions.

Comfortable managing structured workflows and tracking deliverables against defined SLAs.

Process improvement mindset—proactively identifies and implements ways to streamline and standardize ER processes.

Resilient and adaptable in managing time-sensitive matters, balancing precision and empathy under pressure.

Your Impact

We believe in clarity and setting you up for success. In your first six months, you’ll take ownership of key employee relations processes, ensuring every case is managed with fairness, compliance, and care. You’ll deliver measurable improvements in process efficiency, employee experience, and policy adherence, directly supporting Guidewire’s goals of operational discipline and global scalability. Your work will help shape a positive, trusted environment for colleagues, influencing the broader culture and success of Guidewire’s expanding workforce. 

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.