**Job Description** **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Matter.** You work in Mondelēz International Digital Services, coordinating your duties to support impeccable service operations. In this role, you work with other employees to ensure that processes are adhered to and documented. **How you will contribute** When you receive a request that is pertinent to your area of responsibility, you will review and co-ordinates activities to respond to that request, communicating progress to clients and scheduling meetings as appropriate, and ensuring service quality is delivered. Good technical writing skills are necessary in this role because you will write documentation and follow up on down-stream processes. In addition, you will manage the filing and storage of documentation, ensuring that Mondelēz International complies with the appropriate data privacy and legal requirements. You will also initiate and follow up on activities as required by third-party vendors, ensure the accuracy and timeliness of data and produce and analyze reports as required, and recommend and take action on opportunities for continuous improvement. **What you will bring** A desire to drive your future and accelerate your career. You will bring experience and knowledge in: + Operate as the point of contact for Time & Attendance Processes at the site; Establish SOPs and build T&A capabilities within site for managers to own and drive the process + Standardize local processes around Leave Management, Time & Attendance and Absenteeism Management + Customize and drive PS capability needs for each unit and partner with local teams to drive Capability efforts for all audiences- Front Line Leaders, People Managers as well as core team + Lead project governance for the site on PS Workstreams: implement changes, train, report weekly action completed. Act as a role model of Zero loss mindset and principles through effective coaching and development of the team. + Partner with business stakeholders to define "Top Losses" related to People Services for the site and develop a roadmap to drive down losses in each area + Lead and be Accountable to establish a strong Governance to Review and Control frequent issues at the site related to PS workstreams + Travel to MDLZ locations required based on project/ business needs **Key Competencies:** + **Data and Analytics** - Proficient in working with various People data and metrics and deriving insights into trends and causalities to eliminate losses; High Proficiency in MS Excel + **Root Cause Mindset** - Ability to analyze problems down to the root cause and balance between immediate fixes and developing long term systemic solutions to frequently occuring problems + processes and enhance our capabilities. + **Stakeholder Engagement** - Ability to influence and engage all relevant stakeholders to identify key drivers and enroll in action plans + **Design Thinking** - Solving problems by prioritizing the consumer's needs and driving an efficient Change Management approach to major interventions at the site + **Other Competencies-** Preferred experience with People Services platforms like Service Now, Workday, ADP and/or Time and Attendance Systems **Responsible for delivery of the following services:** + ongoing onboarding + local learning delivery + time & attendance (plant) + local query resolution + hourly recruitment (plant outside NA) PE Advisors in a non-shared service supported country and/or in a plant, will be responsible for delivery of end to end HR services + Provides HR advice and guidance in relation to their BU, empowered to use their judgement and business knowledge to pre-empt any HR concerns and proactively seek solutions + Supports documentation and implements local / country specific policies + Responsible for identifying service issues, proposing improvements and supporting implementing changes + Supports the delivery of projects and initiatives within their country/BU + Responsible for Employee Relations support (where service not provided by SSC) ​ **Job specific requirements:** + Bachelors Degree preferred + 3+ years Human Resource experience + Previous plant experience preferred + Strong MS Office Skills, advanced Excel skills + Customer Service and/or Customer Experience experience + Ability to analyze data **Salary and Benefits:** The base salary range for this position is $69,300 to $95,315; the exact salary depends on several factors such as experience, skills, education and location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results. In addition, Mondelez International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, paid holidays and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company. No Relocation support available **Business Unit Summary** The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country. Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance. For more information about your Federal rights, please see eeopost.pdf ; EEO is the Law Poster Supplement ; Pay Transparency Nondiscrimination Provision ; Know Your Rights: Workplace Discrimination is Illegal **Job Type** Regular Service Operations (Delivery) Global Business Services At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity! Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.