STOP! Before you apply, do all of the following apply to YOU?

Do you enjoy understanding how things work and then work to improve them through PROBLEM-SOVING?

Do you have experience using DATA to identify case TRENDS and tell a STORY for INSIGHTS and can COLLABORATE across our People & Culture teams?

Have you driven MEANINGFUL IMPROVEMENTS through curiosity?

Are you ORGANIZED and ADAPTABLE, able to JUGGLE PRIORITIES while turning insights and feedback into practical changes that IMPROVE the day‑to‑day experience for our teams?

Do you want to help SUPPORT projects, processes and systems so Operations & Transformation teams can perform at their BEST?

If, "Yes" and you meet the requirements below, please apply.

Education Required:

Bachelors’ Degree or equivalent knowledge in HR, Business, or related field. 

Experience Required:

Typically requires 2 years of experience in human resources, IT, business, or related. 

People & Culture functional area knowledge 

Microsoft Office tools 

Broad Technology system capabilities knowledge (i.e., contact center scheduling systems, QA, etc.) 

Basic project management 

Other Helpful Computer Knowledge:

PowerBI

Intermediate to Advanced Excel

Workday experience with Case Management

Copilot

Articulate 360

Knowledge, Skills & Abilities Required:

Build and foster trust with stakeholders to communicate and collaborate effectively based on the customer audience.  

Communicates clearly and respectfully across all levels of the organization.  

Fundamental skills and abilities to organize and manage work/tasks effectively and efficiently. 

Ability to handle deadlines, problems and projects to move work with precision and organization. 

Delivering impact through problem solving within OT projects and systems to help create a better experience for OT service delivery. 

Ability to streamline technology and resources through design and on-going maintenance of system and projects to support experience. 

Fundamental and technical skills to execute projects, processes and systems to support and improve OT performance. 

Create and/or review presentations, data, processes,  worksheets, etc. for accuracy and operational efficiency. 

Ability to assess data to identify opportunities for improvement in performance. 

Major Responsibilities:

Responsible for tasks that monitor and support progress on projects, processes, and technical systems that enable and improve OT’s team performance outcomes.  Drive continuous improvements in processes and projects. Support and run necessary reports/data, communications, stakeholders/teammates, and technology to enable OT moving toward continuous excellence, while improving the experience of our internal teams and People & Culture teams.  Maintains and improve key performance metrics for industry standards Consistently able to manage time and be resilient with change.  

Physical Requirements and Working Conditions:

Could require some travel, but mostly remote 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.