Job description / Role Job Type
Full Time Job Location
Egypt Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
HR, Recruitment & Training Company Industry
Travel, Hotel & Tourism Company description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description Assist in preparing the annual training plan based on hotel's mission, vision, strategies, and business objectives. Conduct off-the-job training sessions based on performance deficiencies or development needs noticed. Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, and on-the-job coaching. Conduct induction for new hires. Design, develop, and produce training materials and handouts for training programs. Follow up with employees to ensure the implementation of learned skills and techniques. Observe employees' performance improvement. Maintain attendance records for all employees. Schedule training dates and programs with external training providers. Be present during operation to ensure that the quality of service provided aligns with the hotel service standards. Assist in developing the training plan. Select employee participants in collaboration with managers' nominations. Select and specify any materials, books, or other collateral required in the instruction process. Evaluate and make recommendations on training material and methodology. Actively listen and respond positively to questions, concerns, and requests to resolve issues, delight, and build trust. Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, or moving objects out of the way). Assist other employees to ensure proper coverage. Welcome and acknowledge each and every person with a smile, eye contact, and a friendly verbal greeting, using the person's name when possible. Speak using clear, appropriate, and professional language. Discuss work topics, activities, or problems with co-workers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Talk with and listen to other employees to effectively exchange information. Collaborate with management to formally recognize hourly employees' performance contributions. Ensure that hourly employees are trained. Collaborate with management to develop and carry out ideas and procedures, and set goals to continuously improve department performance. Implement responsibilities to eliminate and collect waste properly, reduce environmental pollution and harmful effects, and lead staff accordingly. Handle chemicals safely, including carrying, storing, and using them in accordance with laws, controlling and reducing chemical contamination. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Perform all other duties assigned by managers and hotel management not specified in the job description. Develop and maintain positive and productive working relationships with other employees and departments. Ensure that all activities and purchased equipment and belongings do not harm the environment. Participate in activities organized to protect biological diversity and share responsibilities to increase environmental knowledge and provide necessary training. Promote minimal consumption of resources such as paper and printed materials. Implement necessary warnings and departmental trainings to save energy within the facility. Continue implementing decisions made for energy conservation. Assess environmental effects and energy efficiency of purchased equipment. Qualifications Education: Bachelor degree in related field. Experience: 1 year of related work experience. Foreign language: Outstanding level of English. Courses and training: Prior attendance in courses and seminars in the field. Computer literacy: Excellent computer skills. Special qualifications: Multi-tasking, time management, detail oriented, planning and organizing, communication skills, data gathering and analysis, presentation skills, facilitation skills, coaching skills, team player. Additional information

Your team and working environment:
In one or two sentences, introduce the team, property, or office environment in a way that reflects the culture.

Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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