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People & Culture Local Services (PCLS) Associate Consultant for Egypt

 

Job Family Definition

 

People & Culture Local Services (PCLS) are Functional Specialists providing unique country expertise to deliver best in class customer experience across the employee life cycle while at the same time driving operational excellence to ensure compliance. With collaboration being at the core of the team's success, LHRS acts as a liaison between country and global HR service delivery teams, forming key partnerships with HR Directors, People Relations, Total Rewards and all other HR teams, corporate functions, and external vendors. This partnership, acting as country subject matter experts is key for the successful implementation of new policies, services, and tools.

 

The PCLS Associate Consultant focuses on building up on their local HR policy, employment legislation, regional and process knowledge to work more independently in their role. They utilize their unique country knowledge, local HR Policy, employment legislation, regional and process knowledge, and is responsible for delivering PCLS portfolio items either onsite or remotely acting as local subject matter experts.

 

Key Responsibilities and Tasks

 

Employee Lifecycle Support

> Evaluates and validates local HR policy and legislative compliance for contractual changes, absence management, benefits operations and end of employment.

> Delivers new hire day 1 onboarding sessions.

> Offers a broad 1:1 consultancy to SAP's internal customers on local HR policies.

> Ensures accurate knowledge and content management on all-relevant platforms are in place as well as SAP One updates for PCLS specific portfolio items.

> Acts as a 2nd level case manager for local HR policy queries in a service orientated and compliant way.

> Manages non-digital employee files and HR documentation wet signatures in countries where it is a legal and/or language requirement.

> Supports local regulatory activities to ensure country compliance.

 

Supports Process Improvement & Innovation

> Continuously monitors service level agreements (SLAs), key performance indicators (KPIs), and customer feedback seeking ways to improve work and processes, assessing service efficiency, risks, utilization, and customer experience.

> Actively supports on process improvement and innovation initiatives/projects and its subsequent change management activities.

 

Partnership with other HR teams

> Acts as a trusted partner and liaison with other HR teams, stakeholders, and vendors for the successful implementation and enhancements of new and existing local policies, tools, and processes as a country subject matter expert.

> In exceptional cases may represent other HR teams who are not located onsite, where on-site HR presence is essential for compliance reasons (examples: wet signature documentation - in/voluntary termination notice, salary deduction; in-person SAP HR representation at government offices, embassies, etc.

 

Experience & Educational Requirements                             

 

Experience & Language Requirements

3-5 years working experience in HR, preferably in a multinational company in IT sector. Local employment legislation knowledge essential. Bi-lingual skills (English + Arabic). HR experience in the following areas: staffing, benefits, compensation, employee relations, payroll and data maintenance. Experience working within a customer orientated environment preferred.

 

Education
Bachelor’s degree in Business Administration or related field.

 

Professional Training & Certification

HR certificate and technical skills certificate (MS Office)

 

 

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

 

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 435079  | Work Area: Human Resources  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid