People Associate (hybrid) Job ID 236281 Posted 03-Sep-2025 Service line Corporate Segment Role type Full-time Areas of Interest Customer Service, People/Human Resources Location(s) Dallas - Texas - United States of America, Richardson - Texas - United States of America **About the Role:** We are looking for a proactive and detail-oriented People Support Specialist to join our People Shared Services Center. As a Tier 1 support agent, you will be the first point of contact for employees, managers, and leaders seeking assistance with People-related inquiries. This role is ideal for someone who thrives in a fast-paced environment, values exceptional service, and is passionate about supporting employee experiences. **What You’ll Do:** + Respond to People-related inquiries via phone, email, or case management tools with empathy and professionalism. + Provide accurate and timely information on HR policies, procedures, and programs. + Assist in resolving employee concerns, escalating complex issues to Tier 2 or subject matter experts as needed. + Maintain detailed and accurate case notes in the case management system. + Update and manage employee records in the HR Information System (HRIS). + Support key HR processes such as onboarding, benefits administration, and employee data changes. + Collaborate with cross-functional People teams to ensure consistent and efficient service delivery. + Contribute to process improvement initiatives to enhance the employee experience. + Demonstrate and promote CBRE RISE values in all interactions. **What You’ll Need:** + Education: High School Diploma or equivalent required; Associate’s or Bachelor’s degree in Human Resources, Business Administration, or related field preferred. + Experience: Previous customer service experience, ideally in an HR or shared services environment. **Skills:** + Strong verbal and written communication skills. + High level of empathy, active listening, and problem-solving ability. + Ability to manage confidential information with discretion. This job description is intended to describe the general nature and level of work being performed by individuals in this position. It is not intended to be a complete list of all responsibilities, duties, and skills required for this job classification, and may be subject to change at any time with or without notice based on business needs. **Why Join Us?** Be part of a global team that values innovation, collaboration, and continuous improvement. Gain exposure to a wide range of HR functions and grow your career in People Operations. Work in a supportive environment that prioritizes employee experience and development. **Community & Culture** CBRE is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences and are proud to be an equal opportunity employer. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)