Join Nutmeg, part of the JPMorgan Chase family, as we ethically disrupt the UK financial services market. We operate like a start-up within a global institution, empowering customers to manage their finances seamlessly with our innovative mobile app. This role offers an excellent opportunity to use and develop your leadership skills while driving impactful solutions for our clients. You will join at the start of a period of significant change and progress, offering career growth and mobility, supported by a culture that values collaboration and continuous improvement. Embrace the chance to make a difference and be rewarded with a fulfilling career journey. 

As a Team Leader within our Pensions Operations team, you will play a crucial role in leading and managing a team primarily responsible for the transfer of pension funds in and out of the bank, elements of administration, and supporting client service and wealth services to deliver an excellent customer experience. This role demands strong emotional intelligence and the ability to operate and lead effectively during periods of uncertainty. You must be able to deliver for our clients by building strong relationships both across Nutmeg and with our third party pension provider. You will also be involved in upcoming change programs to create a new operating model, broadening the scope of your team as it builds to perform a wider range of operations functions. This is a unique opportunity to develop and lead a team of people in delivering and expanding our UK offering as part of a motivated and ambitious organisation. 

Job responsibilities Lead and manage the Pensions operations team, ensuring efficient transfer processing and supporting administration, and prompt resolution of client inquiries and issues. Routinely coordinate with our pension provider to improve efficiency and troubleshoot issues. Identify and supervise the delivery of technical, practical or process fixes to improve day-to-day efficiency. Support the implementation of strategic change initiatives to develop our offering and enhance service delivery.Collaborate across the wider Nutmeg operations areas, Client and Wealth services to improve understanding and maximise efficiency. Apply anti-fraud strategies to detect and prevent fraudulent transactions, safeguarding both the client and the institution from potential financial and reputational damage. Required qualifications, capabilities, and skills Experience in or strong understanding of Pension operations, with a focus on transaction processing and issue resolution. Initial managerial experience, or demonstrable leadership potential, with experience in or an understanding of setting performance objectives. Ability to work effectively within a team and contributing to a culture of collaboration and innovation. Ability to support the implementation of strategic plans and process improvements in a client operations environment. Self-starter with the ability to complete tasks independently and demonstrated ability to use independent judgment in decision-making with a strong attention to detail. Strong verbal and written communication skills, with the ability to build and foster relationships with internal and external partners, and to deliver an excellent customer experience. Curiosity.Willing to work in the office on a full time basis.Preferred qualifications, capabilities, and skills Experience in a financial services or retail banking environment. Ability to support continuous improvement initiatives, assist in project management efforts, and utilize presentation skills to communicate operational insights. Ability to apply data and technology literacy to analyze operational data, integrate AI/ML tools, and utilize market product knowledge to start aligning operations with industry trends.