Pediatric Community Health Worker
Spaulding Rehabilitation
Site: Mass General Brigham Community Physicians, Inc.
Locations: Revere, Charlestown, Downtown Boston 4-5 days in practice, average 1 day remote and community work could include more onsite
The Community Health-Behavioral Health Worker is a strong liaison and coordinator, who works with the care team and family to ensure patients are receiving the services they need to achieve an optimum quality of life. They will serve as an advocate for the family, teaching them how to navigate the health and mental health care systems as well community services including the social and educational systems to ensure patients are functioning to their full potential by receiving services along the continuum of care. This position will involve carrying a caseload of patients in conjunction with an RN/ SW Care Manager at multiple locations.
Location/Schedule:
This role offers a hybrid schedule, with 4-5 on-site at pediatric primary care practices in Charlestown, Revere, and Boston (165 Cambridge Street) and one remote day per week. You will also attend bi-monthly meetings in Assembly Row, Somerville and may meet families in their homes, schools, or public spaces as needed.
In addition, during the initial first 30 days of training there will be on-site training in other practices throughout the region (subject to mileage reimbursement if appropriate).
In collaboration with the RN/SW Care Manager, the Community Health -Behavioral Health Coordinator Worker will assist families with gaps in care by assisting patients and families to access state and community services such as Mass Health, DDS, and SSI, as well as helping with navigation of these state systems.
The Community Health -Behavioral Health Coordinator Worker may attend meetings with MH/BH community, pediatric specialists, and intensive care coordination services with the state, school, and community agencies. The Community Health -Behavioral Health Coordinator Worker will assist families to identify gaps in resources while providing necessary support to the patients and families with mental and behavioral health diagnoses.
In collaboration with iCMP RN/SW, the Community Health -Behavioral Health worker will:
•Involve participant in self and community advocacy
•Map communities to help locate support services (i.e.: Housing, food, shelter, community services, etc.). Use existing institutional and community resources and maps to achieve this and educate other team members on resources found.
•Connect families with needed resources, including tracking referrals when appropriate.
•Assist patients and families in applying for State resources and services (i.e. Mass Health, DTA, DDS, and DMH). This may include helping them gather necessary documentation, filling out forms, and helping them anticipate and prepare for re-applications when needed. Follow up with families on status of applications.
•Locate and coordinate services for children with Autism (i.e. ABA therapy, social skills groups, camps, in-home supports).
•Locate mental health providers within a patient’s insurance network and collaborate with PCP and iCMP Team on ensuring referrals to appropriate providers.
•Attend meetings regarding educational and mental health services for patient. Support families in advocating for services. Attend 504/IEP meetings with families. Coordinate with iCMP Care Team and PCP meeting details and next steps. Follow up with families on status of applications.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Locations: Revere, Charlestown, Downtown Boston 4-5 days in practice, average 1 day remote and community work could include more onsite
The Community Health-Behavioral Health Worker is a strong liaison and coordinator, who works with the care team and family to ensure patients are receiving the services they need to achieve an optimum quality of life. They will serve as an advocate for the family, teaching them how to navigate the health and mental health care systems as well community services including the social and educational systems to ensure patients are functioning to their full potential by receiving services along the continuum of care. This position will involve carrying a caseload of patients in conjunction with an RN/ SW Care Manager at multiple locations.
Location/Schedule:
This role offers a hybrid schedule, with 4-5 on-site at pediatric primary care practices in Charlestown, Revere, and Boston (165 Cambridge Street) and one remote day per week. You will also attend bi-monthly meetings in Assembly Row, Somerville and may meet families in their homes, schools, or public spaces as needed.
In addition, during the initial first 30 days of training there will be on-site training in other practices throughout the region (subject to mileage reimbursement if appropriate).
Job Summary
The OpportunityIn collaboration with the RN/SW Care Manager, the Community Health -Behavioral Health Coordinator Worker will assist families with gaps in care by assisting patients and families to access state and community services such as Mass Health, DDS, and SSI, as well as helping with navigation of these state systems.
The Community Health -Behavioral Health Coordinator Worker may attend meetings with MH/BH community, pediatric specialists, and intensive care coordination services with the state, school, and community agencies. The Community Health -Behavioral Health Coordinator Worker will assist families to identify gaps in resources while providing necessary support to the patients and families with mental and behavioral health diagnoses.
In collaboration with iCMP RN/SW, the Community Health -Behavioral Health worker will:
•Involve participant in self and community advocacy
•Map communities to help locate support services (i.e.: Housing, food, shelter, community services, etc.). Use existing institutional and community resources and maps to achieve this and educate other team members on resources found.
•Connect families with needed resources, including tracking referrals when appropriate.
•Assist patients and families in applying for State resources and services (i.e. Mass Health, DTA, DDS, and DMH). This may include helping them gather necessary documentation, filling out forms, and helping them anticipate and prepare for re-applications when needed. Follow up with families on status of applications.
•Locate and coordinate services for children with Autism (i.e. ABA therapy, social skills groups, camps, in-home supports).
•Locate mental health providers within a patient’s insurance network and collaborate with PCP and iCMP Team on ensuring referrals to appropriate providers.
•Attend meetings regarding educational and mental health services for patient. Support families in advocating for services. Attend 504/IEP meetings with families. Coordinate with iCMP Care Team and PCP meeting details and next steps. Follow up with families on status of applications.
Qualifications
What You'll Bring
High school diploma or equivalent required. Associates/Bachelors degree in related field preferred.1-2 years prior experience working with children and families dealing with complex medical and psychiatric/behavioral problems.Bilingual English / Spanish highly preferred with fluency to speak, read and writeExceptional communication skills and ability to multi-taskAbility to properly oversee up to 30 cases
Additional Job Details (if applicable)
Working Model and Location Details
M-F Eastern Business HoursMust commute weekly to Pedi Sites: Revere, Charlestown, Downton BostonOnsite 4-5x weeklySite schedule / day of week will be discussed based on site needs2x monthly team meetings at AR Somerville office required, Wednesdays planned aheadMust be flexible to support onsite needs as they could vary, based on case load, may required scheduled visits at patient home or school for meetingsAbout 1x weekly work from home, remote work requires stable, secure, quiet, compliant work stationTravel mileage reimbursement, monthly expense
Remote Type
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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