**Job Description:** · Moderate the content and ensure the required accuracy is maintained. · Complete the given assignments within the defined SLA/TAT · Work and understand metrics to manage performance independently · Make the correct decisions to ensure accurate information is updated on the front-end. · Focus on achieving 100% user satisfaction and ensure zero client escalations. **Skills Required:** · Excellent command over communication skills and strong command over the local language/ language off support in the region (English & Hindi) · Excellent customer service skills. · Willing to work in a shift-based work schedule · Sound judgment while moderating the content · Effectively communicate his/her thoughts in a well-organized manner Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.