**Job Summary** Join our team as a Customer Service Professional where you will play a crucial role in enhancing customer satisfaction through effective communication and problem-solving. This work-from-home position requires night shifts allowing you to provide exceptional service to our global clientele. With a focus on customer service management and analytics you will contribute to our companys success by ensuring a seamless customer experience. **Responsibilities** + Provide exceptional customer service by addressing inquiries and resolving issues efficiently. + Utilize customer service management skills to enhance customer satisfaction and loyalty. + Analyze customer data to identify trends and improve service delivery. + Collaborate with team members to develop strategies for improving customer interactions. + Maintain accurate records of customer interactions and transactions. + Communicate effectively with customers in English both written and spoken. + Implement feedback mechanisms to gather customer insights and improve services. + Ensure timely and accurate responses to customer inquiries during night shifts. + Support the development of customer service policies and procedures. + Monitor customer feedback and suggest improvements to enhance service quality. + Utilize customer analytics to drive data-driven decision-making. + Assist in training new team members on customer service best practices. + Contribute to a positive work environment by supporting team goals and initiatives. **Qualifications** + Demonstrate proficiency in customer service management and analytics. + Exhibit strong communication skills in English both written and spoken. + Possess a keen eye for detail and problem-solving abilities. + Show adaptability to work night shifts from home. + Display a customer-centric mindset with a focus on satisfaction. + Have a basic understanding of customer service policies and procedures. + Be eager to learn and grow within the customer service domain. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.