**Job Summary** Join our dynamic team as a Customer Service Professional where you will play a crucial role in enhancing customer satisfaction and loyalty. With a focus on delivering exceptional service you will address customer inquiries and resolve issues efficiently. This hybrid role offers the flexibility of working both remotely and on-site primarily during night shifts ensuring seamless support for our valued clients. **Responsibilities** + Address customer inquiries promptly and accurately to ensure high levels of satisfaction. + Resolve customer issues efficiently minimizing disruptions and enhancing customer experience. + Collaborate with team members to share insights and improve service delivery. + Utilize technical skills to troubleshoot and resolve customer service-related challenges. + Maintain detailed records of customer interactions and transactions for future reference. + Provide feedback to management on recurring issues and potential improvements. + Stay updated on company products and services to offer informed assistance. + Adapt to the hybrid work model balancing remote and on-site responsibilities effectively. + Communicate clearly and professionally with customers via various channels. + Ensure compliance with company policies and procedures in all interactions. + Contribute to a positive team environment by supporting colleagues and sharing knowledge. + Monitor and report on service metrics to identify areas for improvement. + Engage in continuous learning to enhance skills and service quality. Qualifications + Possess strong communication skills to interact effectively with customers. + Demonstrate problem-solving abilities to address customer concerns efficiently. + Exhibit adaptability to work in a hybrid model and night shifts. + Have a basic understanding of customer service principles and practices. + Show willingness to learn and grow within the customer service domain. + Experience in the payer domain is a plus enhancing service delivery. + Display attention to detail in maintaining accurate records and documentation. **Certifications Required** Certified Customer Service Professional (CCSP) or equivalent certification. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.