**Essential Duties and Responsibilities** + Provides strategic direction, message development, and communication planning for corporate level, cross-department, and departmental initiatives + Gives tactical support and oversees communication plans + May oversee the daily management of a channel or channels + Consults with internal and external constituents to identify communications goals and objectives; executes solutions for high-impact projects/initiatives + Backs up management of other communication channels as needed + Participates in prioritization of firm communications + Edits work of others + Monitors channel absorption; prepares reports for management + From metrics and other data, recommends channel content alterations and improvements + Manages implementation of channel communication projects + Performs other duties and responsibilities as assigned + Establishes and maintains relationships with all levels of management, particularly within areas of support + Effectively represent firm values and communication principles within meetings **Knowledge of** + General communication strategies and tactics + Concepts, principles, practices and techniques for writing and developing communications plans and related content + Investment concepts, practices and procedures used in the securities industry + Financial markets and products + Microsoft Outlook suite + Publishing systems **Skill in** + Creating communications plans that blend attention to detail with flexibility and effective messaging + Writing intranet page copy, articles and other collateral as required + Proofreading copy written by others + Conducting research and analysis + Preparing presentations + Operating standard office equipment and using required software applications, including standard graphics and publishing software **Ability to** + Think logically and analyze and solve problems + Partner with other functional areas to accomplish objectives + Make independent decisions when appropriate + Influence decision making and action when appropriate + Manage confidential firm information prior to internal or public release + Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed + Incorporate needs, wants and goals from different business unit perspectives into communications plans, while being an advocate for audiences and communications best practices + Attention to detail while maintaining a big picture orientation + Gather information, identify linkages and trends, and apply findings to assignments + Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment + Communicate effectively, both orally and in writing + Work independently as well as collaboratively within a team environment + Provide a high level of customer service + Establish and maintain effective working relationships at all levels of the organization