Overview: We are seeking a detail-oriented and experienced PC Technical Support Specialist in Chicago. This role includes updating camera firmware and drivers, refreshing systems to Windows 11, ensuring hardware compatibility, and coordinating with end users to minimize disruption. The ideal candidate will have hands-on experience with large-scale IT deployments and a strong understanding of Windows environments. Key Responsibilities: + Firmware & Driver Updates: + Update camera firmware and drivers on all laptops to ensure optimal performance. + Windows 11 Migration: + Manage the refresh and upgrade of systems to Windows 11, ensuring a smooth transition. + Hardware Rollout & Compatibility: + Oversee the deployment of new hardware, verifying compatibility with existing infrastructure. + Scheduling & Coordination: + Develop and maintain deployment schedules, coordinating with end users to minimize downtime. + System Imaging: + Perform imaging tasks to prepare laptops for deployment using standard tools and procedures. + End-User Communication & Support: + Schedule updates with users, provide instructions, and offer follow-up support as needed. Qualifications: + Proven experience in IT deployment, hardware rollouts, and software updates. + Strong knowledge of Windows operating systems, especially Windows 11. + Familiarity with firmware and driver management. + Excellent organizational and time-management skills. + Strong communication skills for coordinating with users and technical teams. + Ability to troubleshoot and resolve technical issues efficiently. Preferred Skills: + Experience with large-scale hardware deployments. + Proficiency with imaging tools (e.g., SCCM, Intune). + Prior experience in enterprise IT environments. Technical Skills: Deployment • Imaging • Windows 10/11 • Hardware Migration • SCCM • Intune • Technical Support • Installation Pay and Benefits The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Chicago,IL 60603. Application Deadline This position is anticipated to close on Sep 17, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.