Job Description We are seeking a PC Refresh Technician (Tier 1/2) to support enterprise‑level hardware refresh initiatives while delivering a high‑touch, white‑glove experience to end users. This role is responsible for the deployment, replacement, configuration, and support of end‑user computing devices, ensuring minimal disruption and an exceptional customer experience. The ideal candidate is customer‑focused, technically capable, and comfortable working directly with users in a professional environment, including executives and VIP stakeholders. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 1–3+ years of experience in desktop support, PC refresh, deployment, or help desk support Experience supporting Windows 10/11 environments Strong understanding of PC hardware, imaging, and end‑user device configuration Familiarity with Active Directory (password resets, basic account/device management) Experience with ticketing systems and IT documentation Excellent customer service and communication skills Ability to deliver a white‑glove experience in a professional or corporate environment Ability to lift and move computer equipment as needed